Learn how to fix an empty ProAdvisor tab.
When you click on the ProAdvisor tab in QuickBooks Online Accountant is it blank—nothing but a white screen? If so it's a temporary issue caused by either your browser's cache or your antivirus program.
We'll show you how to easily resolve either issue.
Clear the browser cache
Your browser's cache stores web page data so that it doesn't need to download the data again when you revisit that page.
While this is efficient, if your browser tries to access an old version of the QuickBooks Online Accountant ProAdvisor tab stored in its cache, the tab won't load properly.
What you need to do to fix this is clear your browser's cache. The steps you need to follow will depend on the browser you use. This guide will help you.
Once you have cleared the cache, try loading the ProAdvisor tab again.
Check the antivirus software
If clearing your cache doesn't work, antivirus software may be blocking the page from loading.
To test this temporarily disable your antivirus protection, reload the page, and see whether the tab is still blank.
If you've confirmed that your antivirus software is blocking the tab, consult its website or ask an IT professional how to either disable it or add exceptions to allow the QuickBooks Online Accountant ProAdvisor tab to run properly.