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Intuit

Get help with common Web Connector errors

Learn how to fix common errors you may get when using QuickBooks Web Connector to sync with other apps.

Web Connector lets you connect other apps to QuickBooks. If you can’t use it due to an error, don’t worry. We’ll help you fix it.

Tip: To skip scrolling and jump to an error, press Ctrl+F on your keyboard, type in the error code, and press Enter.

This happens if your QuickBooks Web Connector fails to run because it can’t create the log file. For some reason, the expected log directory was not found, and the current Windows user doesn’t have permissions to create directories.

What you can do

Make sure your current Windows login has sufficient permissions to create directories.

This happens if your QuickBooks Web Connector fails to run because it can’t find the right log file.

What you can do

Make sure the log file director and/or log file are not protected through checking its permissions.Location: C:\Users\Public\AppData\local\IntuitQuickBooks Web Connector\version directory

Possible reasons:

  • QuickBooks is not running
  • No company file is open
  • A dialog box is open and is preventing the connection

What you can do

  1. Close and re-open QuickBooks Desktop.
  2. Open the company file that you wish to connect.
  3. Close any dialog boxes/windows in QuickBooks Desktop.
  4. Perform the task that caused the error.Note: If an error appears, it should also appear in QuickBooks Desktop. Note the error in QuickBooks Desktop and fix it using the solutions provided from our Learn and Support site.

You may receive this error if your QuickBooks Web Connector is out of sync with the system registry.

What you can do

  1. Close any open window in Web Connector.
  2. Right-click the Web Connector icon at the bottom of your computer screen, then select Exit.
  3. Restart the Web Connector.Note: If the application isn't on the list after you restarted, you may need to re-add the .QWC file from the third-party app.

This happens if an update in Web Connector was clicked without first selecting any applications to update.

What you can do

Mark the checkbox on the left side of the application, then choose Update Selected.

User-added image

You may get this error if you selected the "Select All" button when there was no application loaded in QuickBooksWeb Connector.

What you can do

Add an application to QuickBooks Web Connector, before choosing Select All.

You may get this error if you selected the "Select None" button , but there is no application in QuickBooks Web Connector.

What you can do

Before clicking Select None, make sure that there are applications added in Web Connector.

This happens when a scheduled update service is set in QuickBooks Web Connector when you attempted to exit.

What you can do

  • Turn off Auto-Run prior to closing Web Connector.Choose to uncheck all boxes under the Auto-Run column and select Exit.
  • Force quit the Web Connector.Select Yes on the error message.

This happens when you try to search the FileID (while adding this application to registry) for this application.Most common causes:

  • QuickBooks is not running.
  • No company file is open.
  • A dialog box is open and is preventing the connection.

What you can do

  1. Close and reopen QuickBooks Desktop.
  2. Open the company file that you wish to connect.
  3. Close any dialog boxes/windows in QuickBooks Desktop.
  4. Attempt the operation that caused the error.Note: If an error appears, it should also appear in QuickBooks Desktop. Note the error in QuickBooks Desktop and fix it using the solutions provided from our Learn and Support site.

This happens if you forgot to set a password before requesting an update.

What you can do

Set the password in Web Connector for this application. If you don't know your password, please contact your application provider.

This happens if your Web Connector was unable to find the application in the registry during scheduled update operation.

What you can do

Solution 1: Turn of Auto-Run and restart Web Connector

  1. In Auto-Run column, uncheck all the boxes, then Exit.
  2. Re-launch Web Connector.

Solution 2: Remove and reload the application

  1. In Web Connector, select Remove on the right side of the application that is causing the error.
  2. Select Add an application and the .QWC file of the removed application, then select OK.

Your QuickBooks Web Connector was unable to use the QWCLog.txt file and it may not have read-write permission set. This might be caused by one of the following:

  • The directory for QWCLog.txt does not exist.
  • The file attributes are set to Read Only.
  • Your hard disk file system is full.

What you can do

  1. Log into the computer as Windows Administrator.
  2. Set up QuickBooks Web Connector.

This happens if your application provider gave the wrong .QWC file. In the .QWC file, the AppURL or AppSupport with localhost is intended for development purposes only and should contain a qualified web address.

What you can do

Contact your application provider to get the correct .QWC file.

This is an error that the web application sent to the QuickBooks Web Connector when processing data in QuickBooks. Generally, "E:[any text]" instructs Web Connector to abort this data processing and force users to download a new version of Web Connector. "W:[any text]" instructs Web Connector to give user a choice to continue this update or not.

What you can do

Follow the instructions in the message box. This generally shows some instruction from the web application. In most cases, the application is asking you to upgrade your Web Connector. If confused about the message, take a screenshot of the message box and contact your application provider.

This happens if you either entered an invalid master key or cancelled the master key input when you were prompted to decrypt the password.

What you can do

Enter the correct master key. If you forgot the master key, you need to reset the password. No need to repeat this master key input for all other web application passwords. They will be automatically encrypted using the new master key.

This happens if your application doesn’t have a password, or you entered an incorrect one.

What you can do

  • Obtain the right password from your application provider.
  • Set the password in Web Connector.User-added image

This happens if a web service is using a cert URL, which requires authentication.

What you can do

Contact your application provider and provide the error message.

This happens if the QWCLOG.TXT file used by the Web Connector program gets damaged or cannot be accessed. In some cases, you will see one of the following errors:

  • QBWC1085: QuickBooks was unable to write on the log file. QuickBooks will open without writing on the log file.
  • QBWC1085: There was a problem with the log file. QuickBooks Web Connector will continue without the log file.
  • Exception TypeError: Unknown name

What you can do

If your company data is not connected to a third party program

  1. Log in as the Windows Administrator.
  2. Go to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup.
  3. Right-click QuickBooks Web Connector, then select Delete.
  4. Restart your computer, then open QuickBooks Desktop.

If your company data is connected to a third party application through Web Connector

  1. Close QuickBooks Desktop and Web Connector.
  2. Go to C:\ProgramData\Intuit\QBWebConnector\log.
  3. Rename the QWCLOG.TXT to QWCLOGOLD.TXT.
  4. Reopen Web Connector, then restart your Computer.
  5. Open QuickBooks Desktop and log in to your third party application.

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