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Intuit

Pension Sync Errors in QuickBooks Online Advanced Payroll

Error message:

The start_on does not match our existing record for this employee. The start_on does not match our existing record for this employee.

What does this mean?

This issue is to do with one of the employees with a different start date. It can be either the pension start date or the actual start date of the employee.

For more information on the error:

  1. Go to Payroll Settings, select Pension Settings and Actions.
  2. Then, select Open scheme management tool and Alerts.
  3. Find the most recent error and click on Details.

The error message on PensionSync provides more details and includes additional information like the employee ID, the date in QuickBooks vs the date expected.

Error message:

The submission has an enrollment date for this worker which is before the employee start date.

What does this mean?

The enrolment date on the pension provider's side is before the employee's start date in QuickBooks, or the other way around.

 

What does this mean?

The end date of the period in QuickBooks does not match the end date of the period expected by the pension provider.

 

Error message:

The period dates in your submission don't match what the pension provider <> is expecting for this worker. For this worker the expected period start date is <>

What does this mean?

The start date of the period in QuickBooks does not match the start date of the period expected by the pension provider.

 

 

Error message:

The email address you have provided for this worker is already assigned to another worker at the pension provider . Please review and correct the email address so that it is unique for all the workers in the company

What does this mean?

In addition to the email address, please also review the fields below:

  • Employee ID
  • Name
  • Email Address
  • NI Number

Error message:

D/W02 - An Eligible status must have an AE Date

D/X13 - Scheme Join Date must be supplied for Entitled employees with contributions

What does this mean?

This means that an employee status has been set as Eligible, but an assessment date has not yet been entered.

 

Error message:

IFC02011 - A member is uniquely identified by a members nation insurance number or alternative unique identifier. The member's identifier is being used more than once in the same file. Please check the details you've entered so we can identify this particular member.

What does this mean?

Even though the error mentioned the NI number, the incorrect field can be any of the below:

  • Employee ID
  • Name
  • Email Address
  • NI Number

Error message:

IFC12161 - We can't find a record of this member for this employer account. Please check that the member has been enroled and information entered for them is correct.

What does this mean?

The newly assessed employee / the customer would need to first add the employee on the pension provider's website and then complete their submission.

Error message:

EventDate must be less than or equal to the PayPeriodEndDate

What does it mean?

The assessment/enrolment date must be within pay period.

 

Error message:

AEOptOutDate must be greater than or equal to event date

What does it mean?

The opt out date must be on or after the assessment/enrolment date.

 

Error message

Your submission does not match the pay period dates expected by the pension provider Smart Pension for the included worker(s). The expected pay period is as follows:: Start Date <> to End Date <>

What does it mean?

The dates of the period in QuickBooks do not match the dates of the period expected by the pension provider

 

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