Data Services requires all customers to have a valid support plan or pay a one-time fee to request recovery for damaged company files.
Note: Certain types of data recovery issues outlined in our Software Support policies are free of charge.
Data Recovery one-time fees without a QuickBooks Care Plan
- Assisted Data Conversion - NA
- QuickBooks Data Recovery One Time Charge - £160.00
- Password Removal - £29.79
Data Recovery fees with a QuickBooks Care Plan
Click your product below to see a list of Care Plans and which services are covered.*
- Covered: Services are covered at no additional cost under care plan.
- One Time Fee: Services are not covered by the Care Plan and are subject to the One Time Fee listed above.
- First File Free: For example, a customer is new and they want to convert two files. One is free and the other is $50 (2nd file).
- Unlimited File Conversions: The Care Plan covers an unlimited number of file conversions. The Data Services team has the right to ask the customer to prioritise which file they want converted first.
|Plan||Plan price||Assisted conversions|
|QuickBooks Online (Switch To QuickBooks)||Varies||Unlimited file conversions|
|Plan||Plan price||Data recovery|
|QuickBooks Desktop Pro/Premier Technical Support monthly subscription||Varies||Covered|
|QuickBooks Desktop ProAdvisor monthly or annual subscription||Varies||Covered|
|QuickBooks Desktop single technical support incident||£72.00||One-time fee|
|No support incident required - Documented QuickBooks issue||N/A||Covered|