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Intuit

QuickBooks is unable to send your emails to Outlook

What you may be experiencing:

After updating Windows 10, on or around December 2017, you may be unable to email forms from QuickBooks for desktop using Outlook. The error displayed will be ' QuickBooks is unable to send your emails to Outlook'.

What you can try now:

  • Repair Microsoft Outlook (NEW): Select your version of Microsoft Outlook below for instructions on how to perform a repairMicrosoft Outlook 2010  (applies to Outlook 2013, 2016 and Outlook 365)Microsoft Outlook 2007IMPORTANT: These steps are highly technical in nature and may be best performed by a qualified IT professional
  • Use the 'Email later' feature (New workaround)
  1. Mark the invoice as 'Email Later' (find checkbox next to Email button)
  2. Click 'Save & Close' or 'Save & New'
  3. Go to File -> Send Forms -> Select invoice and send email
  • Set up your email service in QuickBooks Desktop
  • Save the form you wish to send as a PDF document and then email as an attachment from Outlook
  • We are currently testing a fix but still need your help to further investigate this issue by joining us in a short troubleshooting session. If you would like to volunteer, please call us at 1-877-772-9158.

Current Status:

We appreciate your patience as we continue to research root cause and test a possible fix. We intend to have more information to share by June 13, 2018.

 

Next Update: June-13, 2018

 

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