Frequently Asked Questions
Why are you increasing prices?
We want to deliver the best value and experience to our customers, which means investing in the latest innovation and technology.
We have been developing QuickBooks’ helpful and time-saving features, including more reliable and accurate bank feeds, our new interactive QB Assistant, and a new Bill and Invoice Importer tool.
To learn more about the latest developments to QuickBooks, read our blog.
What's new in QuickBooks? Are new features being introduced due to the price increase?
We’re constantly introducing new features and improvements to QuickBooks. Here are just a few of the recent updates we’ve launched:
- Increasing the number of reliable and accurate Bank feeds – direct feeds are now available for NatWest, HSBC, Lloyds and RBS business users and they are included as part of your subscription.
- Using the power of artificial Intelligence – you can now use QB Assistant to save time and improve efficiency (available in Labs for QuickBooks Online).
- Scaling our Customer Success team to ensure you get the help you need — this year we won three awards for customer care.
Which QuickBooks product prices are changing? When does the new pricing take effect?
We will be adjusting the standard prices for QuickBooks Online and QuickBooks Self-Employed subscriptions on 19 Nov 2018 for new customers. For existing customers, these changes will take place on the first payment due on or after 15 January 2019.
Are payroll prices changing?
We will be introducing a charge for Payroll Services for Accountants, as previously communicated. Payroll will be charged at £1 per employee per month from 15 January 2019. QuickBooks Online Payroll and Payment pricing are not changing for small businesses. However, prices are always subject to change as per your subscription agreement with QuickBooks Online/Intuit.
How are you telling customers about the price changes?
All affected customers will be sent an email notifying them in advance of the changes taking place, in accordance with our terms and conditions. Please make sure your email address is kept up to date so that you continue to receive important updates from us.
I recently upgraded my subscription. Will I be subject to this price increase?
Yes, the new pricing will take effect from 15 January 2019.
Can I change to a different plan?
If you think a different plan would work better for you, you can change it by calling us on 0808 1689533. The new price will apply to your new plan from 15 January 2019.
My subscription was cancelled and I’m past the 15 day re-subscribe period. Can I get the old pricing?
Unfortunately not. You will need to subscribe at the current market price.
I have a discounted subscription. Will the price changes affect me?
Yes, the new price will take effect from January 2019, but we will apply your discount to the new list price.
How long until the next price increase?
Price increases are linked to product enhancements and developments rather than a calendar schedule. As stated in your subscription agreement with QuickBooks/Intuit, prices are subject to change and all affected customers will be notified by email.