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Intuit

QuickBooks service discontinuation policy and upgrade information (UK)

Whats Happening Calendar Year 2018 & Discontinuation Policy

After May 31, 2019, access to add-on services will be discontinued for QuickBooks 2016 Desktop, please see below for details of services that will be discontinued. Products effected include QuickBooks 2016 Pro, Premier and Accountant Edition.

Note: If you do not use any of the add-on services in QuickBooks 2016, your product will continue to work for you but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks.If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks for desktop as soon as possible.

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this website, such as this article. Please keep an eye out for updates on our future plans as they become available. Please find below our frequently asked questions for the discontinuation of QuickBooks 2016.

What service discontinuation means:

Your access to QuickBooks Desktop Support, Banking, multicurrency, compliance updates and other services through QuickBooks Desktop 2016 software, will be discontinued after May 31, 2019. Also, you will no longer receive critical security updates starting June 1, 2019. If you receive any security updates before this date, you should install them. Finally QuickBooks 2016 will not be compliant for Making Tax Digital.

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email, in-product notifications, and information on this web site. Please keep an eye out for updates on our future plans as they become available.

Frequently asked questions you may be interested in: 

Q: What is being discontinued in 2019? A: After May 31st 2019 access to support and updates will be discontinued for QuickBooks 2016 Desktop. This includes QuickBooks 2016 Pro, Premier and Accountant Edition.

Q: Why is this happening? A: We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use while still supporting older versions.

Q: How do I know if this is affecting me? A: If you are using QuickBooks 2016. Open QuickBooks select F2. You will see your version in the top left side of the pop out window.

Q: How many versions do you support? A: We offer support and add-on services for the current version of QuickBooks and the two previous versions.

Q: Whats new in later versions?A: You can view whats new for both QuickBooks 2017 through to QucikBooks 2019 on our support pages.

Q: Will QuickBooks continue to work? A: Your product will continue to work for you but you will not be able to subscribe to live technical support, additional services like online banking and currency table updates nor will you receive any further updates for QuickBooks 2016.

Q: Can I still use QuickBooks 2016? A: If you are happy with your current version of QuickBooks, you can continue to use it.

Q: Will I receive updates going forward for QuickBooks 2015? A: No. QuickBooks 2016 will not receive updates.

Q: How much will an upgrade cost and who can I speak to? A: Please call us on 0808 168 9535 for support and 0808 168 9533 for upgrade pricing and to discuss your options. Please also see our 'move to QuickBooks Online' pages or 'upgrade desktop' page that also includes system requirements for QuickBooks 2019.For further information and frequently asked questions please see the Intuit UK QuickBooks Desktop Discontinuation Policy.

Third-party productsWe do not anticipate the discontinuation of QuickBooks 2016 to result in any disruption with the QuickBooks compatible software from the Intuit Partner Platform. You can see a list of this software at the Intuit Marketplace.

Previous Discontinuations (QuickBooks 2015 and earlier)Please note that all QuickBooks Desktop applications prior to 2016 are unsupported. However, versions prior to QuickBooks 2016 also have upgrade path. Please call us on 0808 168 9535 for support and 0808 168 9533 for upgrade pricing and to discuss your options.

 

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