Showing results for 
Search instead for 
Did you mean: 

"We can’t find this account at your bank" error when updating connection to Open Banking

During migration from Standard Feed to an Open Banking connection, accounts that are currently not supported on Open Banking will show an error.


If this occurs, the message  “We can’t find this account at your bank” will be displayed on the Bank Accounts page, and the impacted accounts will have a red exclamation mark next to them.




1. Click on try again link on the error message to repeat the migration flow to ensure no manual mistake was made during previous attempt.


2.  If the message persists,  select the account type that is not currently supported by your Bank.

The message “It looks like your account stopped syncing with QuickBooks. We didn’t find a new account to connect” will appear on the Confirm a Closed Account page


3. To clear the error message please mark the account as closed by checking “Mark the account as closed” box



This will not hide the account from the Transactions page and you will be able to import transactions into the account from a csv file.


To download your transactions into QuickBooks Self-Employed, see manually import your bank transactions until Open Banking is available for your account type


Was this helpful?

You must sign in to vote, reply, or post