cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

Fix errors when exporting accountant's changes

Find out how to resolve errors when you send accountant’s changes to your client in QuickBooks Desktop.

Errors sometimes come up when you export your accountant's changes or (.QBY) file. Don't worry we're here to help.

Here's a list of the errors you may encounter. Follow the appropriate steps to get you and your client up and running.

Can’t print or save the accountant’s changes as a PDF file

You might have a damaged Qbprint.qbp file or PDF converter.

Step 1: Update QuickBooks to the latest release

Step 2: Rename the Qbprint.qbp file

Once you’re done, retry to print or save the accountant’s changes.

If it’s still not working, proceed to step 3.

Step 3: Fix the PDF converter

After you repair the converter, retry to print or save the accountant’s changes.

Didn’t work? Continue with step 4.

Step 4: Rename the MSHTML file

  1. From the Windows desktop, right-click on the QuickBooks icon.
  2. Select Open file location.
  3. Right-click on MSHTML.DLL or MICROSOFT.MSHTML.DLL file, then select Rename.
  4. Add “OLD” at the beginning of the file name.
    Example: OLDMSHTML.DLL or OLDMICROSOFT.MSHTML.DLL.
  5. Retry to print or save the accountant’s changes as a PDF file.

If you still can’t export the file, proceed to step 5.

Step 5: Completely uninstall QuickBooks

  1. “Clean install” QuickBooks.
  2. Retry to print or save the accountant’s changes as a PDF file.

“View/Export changes for client” is greyed out

The accountant’s copy might be damaged.

Step 1: Update QuickBooks to the latest release

Step 2: Make sure the accountant’s changes is saved locally

If the accountant’s changes is saved in the computer where you use QuickBooks, proceed to step 3. If not, copy or move the file to a local folder first.

Solution 3: Check for data damage

Follow these basic data damage troubleshooting steps to fix your file. Then, retry to print or save the accountant’s changes as a PDF file.

Solution 4: Recreate the accountant’s copy

Ask your client to remove the accountant’s copy restriction on their company file, then recreate the accountant’s copy, and send it to you.

Once you receive the accountant’s copy, re-enter the changes and send it back to your client.

“View/Export changes for client” window shows changes from a previous accountant’s changes

This happens when the accountant’s copy is damaged. Follow these basic data damage troubleshooting steps to fix your file.

“View/Export changes for client” window is blank

This might be caused by a damaged XML code.

Solution 1: Refresh corrected transactions

  1. Go to the Reports menu. Select Custom Reports, then Transaction Detail.
  2. Select the Filters tab. In the Search Filters field, enter “Entered/Modified.”
  3. Set the following fields:
    1. From: date when you converted the accountant’s copy to a working file.
    2. To: current date
  4. In the Search Filter field, enter “Detail Level.” Then, select Summary only.
  5. In the “Current Filter Choices” section, select the Date filter.
  6. Below the filter table, select Remove Selected Filter. Then, OK. The report shows all the entered and edited transactions since the accountant’s copy was converted to a working file.
  7. Double-click the first transaction, then enter or make minor changes to the note in the Memo field.
  8. Select Save & Close. Repeat steps 7 and 8 for all transactions.
  9. Retry to print or save the accountant’s changes as a PDF file.

If the window is still blank, proceed to step 2.

Step 2: Repair QuickBooks

Close all your running applications, including QuickBooks. Then, repair it. Once you’re done, retry to print or save the accountant’s changes.

Still doesn’t work? Continue with step 3.

Step 3: Recreate the accountant’s copy

Ask your client to remove the accountant’s copy restriction on their company file, then recreate the accountant’s copy, and send it to you.

Once you receive the accountant’s copy, re-enter the changes and send it back to your client.

Was this helpful?

You must sign in to vote, reply, or post