You can change your payment method at any time from the Account and settings page.
Click on the Company Cog symbol (it is located in the upper right corner), and under Account and Settings, click Billing and Subscription.
- Login to QuickBooks here and click on the Cog Symbol in the top right-hand corner.
- Click Account and Settings, select Billing and Subscription on the left-hand side.
- At the top of your subscription, click the pencil icon next to the last 4 numbers and expiry date of your card
- Fill in the appropriate information making sure the information is accurate. For example, in Name on card, enter your name as it appears on your Credit Card.
Q: Why are you suspending my account?
A: We have not been able to bill your monthly QuickBooks Online subscription because we do not have valid payment details on file.
Q: What does it mean to suspend my account?
A: This means you can only use QuickBooks Online in View only access mode. You can still read all your company data but you cannot add or edit data. You can reactive your account at any time once you update your payment details.
Q: How do I update my credit card details so I can continue using QuickBooks Online?
A: From the Settings icon select Account & Settings > Billing & Subscription Click the pencil icon next to the last 4 digits and expiry date of your card Edit/Change payment to an active card.
Q: Will you charge me for prior months and what will I get charged?
A: We will not charge you for prior months where you received QuickBooks Online for free. On the Your Account page where you update your payment details, you will see exactly how much you will get charged. This charge will depend on which QuickBooks Online service you are using and where you are in the billing month.
If you have any questions, please contact us on 0808 234 5337.