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What to do if you can't create journals in Standard Payroll

Having issues creating journals in Standard Payroll? Don’t worry, these simple troubleshooting tips might just be the trick to getting your payroll back on track. 

Check ‘Close the books’ doesn’t cover the same period you’re trying to create the payroll journal entry for

If so, simply turn off ‘Close the books’ by going to: 

  1. Payroll, and click the gear icon.
  2. Select Account and Settings, and then Advanced.
  3. Edit the Accounting section, and use the toggle to switch off ‘Close the books’.
  4. Go back to payroll, and rerun the payroll to create a journal entry.

Make sure 'Net pay account' isn’t mapped in a foreign currency

  1. In Payroll, and click the gear icon.
  2. Select Account and Settings, and then Advanced.
  3. In Currency, set ‘Home Currency’ to British Pound Sterling.
  4. Go back to payroll, and rerun payroll to create journal entries.

Payroll liabilities and expenses sub-accounts may be arranged incorrectly

There should be three sub-accounts underneath both your Payroll liabilities and Payroll expenses account. Sometimes these accounts stop working because they are arranged incorrectly. To solve this: 

  1. Try and edit the name of the main payroll accounts, Payroll liabilities and Payroll expenses, to have the word ‘old’ at the end and then Save
  2. Then either roll back and re-run payroll, or run a new payroll and a new set of Payroll liabilities and Payroll expenses accounts will be created. This should also force the creation of the payroll journals associated with this pay run.
  3. Double check that the changes have been made by refreshing the audit log. You can do this by going to settings and then under tools, select Audit Log.

Switch off 'Warn when a duplicate journal number is used' 

  1. Go to Payroll, and click the gear icon.
  2. Select Account and Settings, and then Advanced
  3. In Other preferences, turn off Warn if duplicate journal entry number is used.

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