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QuickBooks Team

Re: MTD VAT Drop-in Clinic

Hi @S F Hair, thanks for joining us at the MTD drop in clinic. I'm going send you a separate email as there's a few more details I'll need to grab so we can work it out what the next steps are - please keep an eye on your inbox :) Thanks, Alex
Level 1

Re: MTD VAT Drop-in Clinic

fantastic thankyou :)
Level 1

Re: MTD VAT Drop-in Clinic

i have signed up for mtd. return is ready to be sent. when i click submit to hmrc the following appears in a red box: ''You must also click Save again to make this change that is prior to the closing date.'' and it doesnt allow me to go further, how can i proceed???
QuickBooks Team

Re: MTD VAT Drop-in Clinic

Hey nls2640,

 

 

Thanks for getting in touch with us here. This warning message is caused when the books are set to close to future date, meaning you can't make any changes prior to this date.

 

To disable this feature, go to the Gear icon > Accounts & Settings > Advanced > Accounting > and turn off the feature 'Close the books'. You will then be able to submit the return :)

Level 1

Re: MTD VAT Drop-in Clinic

Hello, I have submitted my VAT return through QB yesterday and my taxes page says it has been accepted, but I didn't receive a confirmation email as per the previous quarter. Is this just because of the high contact volumes QB is currently experiencing? Thanks, Dayne
QuickBooks Team

Re: MTD VAT Drop-in Clinic

Hi @Dayne Hodgson thanks for joining us at the MTD drop in clinic! We've manually re-sent the confirmation email to you now - if the email doesn't reach you in the next 20 minutes please give me another shout. Thanks, Alex :)
Level 1

Re: MTD VAT Drop-in Clinic

Why can't we connect to HMRC, when we are signed up for Digital tax and why do my returns keep getting rejected, and what are Quickbooks doing about this. This isnt good enough, what is your follow up on rejected returns, there doesnt seem to be anything place to help nor are you taking any responsibility. Let me just remind you we paying for a service to work in connection with the HMRC portal, presently this appears that we are paying for a product that isnt fit for purpose and as such we seek to recover our expenses unless this is resolved immediatley. Call us on [Removed] without fail today

Level 1

Re: MTD VAT Drop-in Clinic

Answer this for us and why this happens and your not doing anything about this
QuickBooks Team

Re: MTD VAT Drop-in Clinic


Hi CIBE Limited

 

We are unable to contact you by telephone as this department is email support only.

If you would like to speak to someone you will have to contact our telephone support team: 0808 234 5337

1z
Level 1

Re: MTD VAT Drop-in Clinic

Have tried to set up VAT on Quickbooks.

Gave the permission required and it is showing enable sign in top left hand corner but only preview of the vat and unable to submit return.

It says it cannot contact HMRC?

Level 1

Re: MTD VAT Drop-in Clinic

This is exactly our cycle for returns, however the system isn’t working   So what are you doing about it, I don’t think intuit realise that your in serious trouble if you don’t get this sorted.  Companies using your system are going to start incurring fines all of which will come back to a class action against you. Your in serous jeopardy of going out of business if don’t sort this out .....now. By now that means this week !!!!!    

Level 1

Re: MTD VAT Drop-in Clinic

Hi, Ive just set up and activated my MTD on quickbooks and am ready to pay my VAT on period April - June 2019. I have already paid for Jan - March via the old method but as there was an over lap moving my accounts to QB, the MTD is saying open status for that period although Ive already paid it. How do I resolve this?

Thanks

Rob

 

QuickBooks Team

Re: MTD VAT Drop-in Clinic

I have some steps that can help you update the filing period, rob43.

 

This can happen if the data was migrated from the old software to QuickBooks. We can mark the VAT for January-March as filed in QuickBooks by following these steps:

  1. On the left panel, click Taxes and choose VAT.
  2. In the Returns section, click the Prepare return link for the January-March period.
  3. Click the drop-down arrow next to Submit to HMRC.
  4. Select Mark as filed.
  5. Click Continue when you get a prompt to mark your return.

Once done, you can record the payment. Here's an article that includes a video tutorial on how to record a VAT payment.

 

For other questions or concerns about VAT in QuickBooks, feel free to reach out to us. Thanks.

Level 2

Re: MTD VAT Drop-in Clinic

Thank you for the help, Alex. 

I'm actually pleasantly surprised at how quickly you solved my issue. 

Best regards.

 

Level 1

Re: MTD VAT Drop-in Clinic

Explain why there are hardly any solutions on here. It’s increasingly obvious that the MTD isn’t working, it’s about you faced up and admitted this and gave us a timeline when this going to be sorted. 

QuickBooks Team

Re: MTD VAT Drop-in Clinic

I'd like to help you submit the MTD VAT return, CIBE Limited.

 

I've read your original post and saw that you've already signed up for MTD. One possible reason why it's not connecting is it's not set up on HMRC yet. You should wait for the confirmation through email from HMRC letting you know that you can already file using MTD. 

 

If you've received the notification already, we have some items to check:

  • Date range of the current return. If the end date is in the future, then, there's no issue.
  • VAT registration number is correct in QuickBooks Online.

If these these information are correct, I'd suggest getting in touch with our customer care support. A chat or phone agent has a specific tool to check the reason for rejection. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact us.
  3. Enter a brief detail about your concern, then click Let's talk.
  4. Select either Get a callback or Start a chat

Please know we're just right here to help you if you have other concerns. 

Level 1

Re: MTD VAT Drop-in Clinic

This is pathetic you just send us another response whereby somehow this our fault. That for unfortunately isn’t true as this is the second quarter running  the system has failed. 

 

We are advising you now that this failure up is entirely between you and the HMRC, and you need to sort this before we start legal and legislative action against you. And if wondering what that is we will writing to HMRC to official complain about your products and get them removed from the approved list, and seek compensation through the courts for expense of reorganising our accounts with another provider. 

 

Your support service is inadequate, whereby your happy to take our money and provide nothing in return nor sort any issues.

 

It’s just incredulous that something as simple as a VAT return which took 10 minutes to write out by hand, 2 minutes to complete on line, has degenerated into a cyber  mess. 

 

 

Level 1

Quickbooks Controlling our VAT

WTF is going on, intuit seem to have taken control of our VAT return, leaving us with a reopened submission that we have no control over. 

 

This is truly the biggest piece of cr@p we have ever purchased,  reverse what you just did and give us control over our VAT return.

 

How the f@ck do you think what you are  doing is legal or ethical. 

 

 

QuickBooks Team

Re: Quickbooks Controlling our VAT

Hello,

 

We can see from our back-end system that you have requested for a return to be unfiled. After this process is complete, the return you had unfiled will show as 'Reopened' and will  also show as Open at the top of the list on the Taxes tab. It will always show as reopened as you need to keep a record of any returns you have had unfiled, according to HMRC guidelines. You will not be able to edit it when it is showing as reopened, any changes you need to make on that return will need to be done via where it is showing as open at the top of the list.

 

Let us know if you have any further questions.

 

Thanks,

 

Talia

Level 1

WARNING WARNING dont USE QUICKBOOKS

We cant believe how arrogant, ignorant, and naive  a company intuit is 

 

You don't understand anything about taxation or running company accounts

 

1 You have entered our accounts without our express permission, how is that possible, what else are you accessing from our accounts ? 

 

2 You have a made a mess of our tax return that we cant alter how is that possible,. these our you private accounts not yours nor the HMRC 

 

3 We don't seem to have control over MTD however somehow you do, explain ?  

 

4 How are going to refund us to reload our accounts for the last two years because now we have accounts that are f*cked up by and we facing a fine from the HMRC 

 

 

 

 

Moderator

Re: WARNING WARNING dont USE QUICKBOOKS

Hi @CIBE Limited

 

I can see you were in contact with one of our agents on the 12th of August in regard to your VAT return - The filing had been rejected so, as discussed between yourself and the agent, the return has since been unfiled.

 

In regard to the connection to HMRC, now that the rejected return has been unfiled in QuickBooks Online, can you confirm which of the two issues are occurring:

Either "We can't connect to HMRC right now" or "Update your VAT accounting periods"? Thanks

Level 1

Re: MTD VAT Drop-in Clinic

hi trying ti submit MTD return

HMRC have confirm we are registered

QBs showing an error

saying cannot connect to HMRC right now

QuickBooks Team

Re: MTD VAT Drop-in Clinic

Hello bAlison,

 

Could you please follow the steps on the attached article here?

 

Please let us know after following this whether you still receive the can't connect message.

 

Thanks,

 

Talia

Level 1

Re: MTD VAT Drop-in Clinic

Hi

I'm not sure if anyone is still monitoring this, but here goes.

 

We are accountants running QuickBooks Premier Accountant edition 2019 on Desktop.  I have a VAT return to file for a client who is signed up for Making Tax Digital, but I can't work out how to do this in the desktop software.  I also can't find anywhere to mark this client as being signed up for MTD.

 

I tried the "File Online" option anyway in the Manage VAT window, but when I enter my agent credentials, I get the following error message.

 

"Authentification Failure. The supplied user credentials failed validation for the requested service"

 

Please can you advise me how to do this as I can't seem to find any guidance for filing MTD VAT returns using QB Desktop anywhere online.

QuickBooks Team

Re: MTD VAT Drop-in Clinic

Hi ClaireBB1!

Welcome to the community, and thank you for your post regarding MTD in QuickBooks 'Premier Accountant Edition 2019.' I can most certainly help you with this.

Please follow the below instructions.

1. Open the clients file in your version of QuickBooks desktop.

2. Click the 'VAT' tab on the top toolbar, and select 'File VAT'



3. You will see a pop up which contains information about the steps to take to get ready for using QuickBooks Premier Accountant edition 2019 for filing your clients VAT MTD. Following these instructions will ensure that your client who has signed up for MTD will be on your agent services account, before you proceed to add your agent services account to Quikcbooks in order to file your client's return.

(If you don't see any of this information when you follow these steps, then please Click help and update QuickBooks to see if there are any updates available to you as you may not be on the latest version)

 

4. Once you have clicked O.K here, you will be given the option to 'Sign Up' or 'Connect to HMRC' on a screen like below. If you already have an ASA account with your client connected, then click on 'Connect to HMRC' to sign in through QuickBooks Desktop.

 

 



5. Once you have connected your ASA account to QuickBooks desktop, you will then be able to select 'File Vat MTD' and you will be shown the VAT obligations window with details of your clients filings and the amount due.

If you have any further questions, please don't hesitate to post back.

Thanks!