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Level 1

Will the newer desktop versions be MTD (making tax digital - UK) compliant or are all users of the desktop version going to have to convert to online?

 
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Best answer 02-07-2019

Accepted Solutions
Level 3

I don't know for certain, but Intuit will not be dropping...

I don't know for certain, but Intuit will not be dropping Desktop in a hurry. There are a lot of Desktop customers in the UK, some of whom run multiple companies on it. For Intuit not to implement MTD would generate a hell of a lot of angry customers, who between them probably make Desktop a viable product.

MTD does not come in until next April. So I would expect to see beta versions of QBD arriving for testers later this year.

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18 REPLIES 18
Level 3

I don't know for certain, but Intuit will not be dropping...

I don't know for certain, but Intuit will not be dropping Desktop in a hurry. There are a lot of Desktop customers in the UK, some of whom run multiple companies on it. For Intuit not to implement MTD would generate a hell of a lot of angry customers, who between them probably make Desktop a viable product.

MTD does not come in until next April. So I would expect to see beta versions of QBD arriving for testers later this year.

View solution in original post

Level 1

would like an update on this answer please - JG 21.09.18

would like an update on this answer please - JG 21.09.18
Moderator

Re: would like an update on this answer please - JG 21.09.18

Hi @JasonGrant , @nigel1 and @Mollcons , thanks for posting to the community as it's a very good question. 

 

QuickBooks desktop users will not have to convert to our online product as we'll be releasing a MTD compliant version of QuickBooks Desktop at the end of this month (March) providing you have QuickBooks 2019. 

 

Thanks

 

 

Level 1

Re: would like an update on this answer please - JG 21.09.18

Are we able to buy quick books 2019 desktop or have we got to pay a monthly subscription

QuickBooks Team

Re: would like an update on this answer please - JG 21.09.18

Hello Andy thanks for contacting us on Community.

 

QuickBooks Desktop 2019 is only available on a monthly subscription for small business users so that the software is fully updated and in line with current tax needs.

 

 

Level 1

Re: would like an update on this answer please - JG 21.09.18

Very poor show QuickBooks, sold licenses for online and assured we won't be able to use desktop, now at the last minute it's you release a desktop version and we can't migrate the data back from online.  My clients and I are paying for these licenses you now say we don't need.  I would change to Sage because of this mis-selling!!!!! 

 

Very very disappointed and pretty angry.

 

QuickBooks Team

Re: would like an update on this answer please - JG 21.09.18

Hello Connoraccs,

 

We fully apologise that you are not happy with the service from us. Do you have access to Facebook or Twitter so you can private message us your email address and we will look into this for you?

 

Thanks,

 

Talia

Level 1

Re: would like an update on this answer please - JG 21.09.18

Yes I do Talia, my Facebook page is Connor Accountants & Advisors with a green logo you can message me there, however I am pretty sure I am not the only customer who was lead to believe this was the case for 2 years now I have been migrating clients because a desktop version would not be available at a cost to me and my clients.

 

Connoraccs

Highlighted
QuickBooks Team

Re: would like an update on this answer please - JG 21.09.18

Hello,

 

Unfortunately you will need to message us - our system allows us to respond to messages but not send them out manually before the customer has messaged us. You can reach us through @QuickBooksUK. Again, we apologise for what you were told by our Sales team - we will happily look into this for you and raise a complaint if you would like, however you will have to contact us through Facebook or our support line.

 

Thanks,

 

Talia

Level 1

Re: would like an update on this answer please - JG 21.09.18

Talia

 

I have sent a message via Facebook.

 

Connoraccs

Anonymous
Not applicable

Re: would like an update on this answer please - JG 21.09.18

Sorry for jumping onto this

 

I have a UK company using US Quickbooks (there are also UK VAT Reg) how will MTD be sorted for those clients

 

QuickBooks Team

Re: would like an update on this answer please - JG 21.09.18

Hello Blackcat1,

 

Can we check why you are using US QuickBooks?

 

Thanks,

 

Talia

Anonymous
Not applicable

Re: would like an update on this answer please - JG 21.09.18

Because they are based in USA

QuickBooks Team

Re: would like an update on this answer please - JG 21.09.18

Hello,

 

MTD is only available on UK accounts - If you need to submit using MTD, you will need to take out a separate QuickBooks UK account and use the bridging tool.

 

Thanks,

 

Talia

Level 2

Re: would like an update on this answer please - JG 21.09.18

I have just moved from QB2013 Desktop to online because of MTD, I have regretted the huge amount of time I have wasted. The online system is horrible.

So now the desktop version will be MTD compliant but it's a subscription service now making it hugely more expensive.

Level 1

Re: Will the newer desktop versions be MTD (making tax digital - UK) compliant or are all users of the desktop version going to have to convert to online?

If any QB agents are reading this , then let me just say thats its virtually impossible to purchase 2019 on a monthly subscription as I think there is only 1 employee who actually deals with desktop version and I ended up being diverted to a company based in Ireland who sold it to me but had to pay nearly £400 in one go yes 2019 is apparently MTD compliant but god knows how you authorise the software As a QB customer for many years I am very angry at the whole upgrading process !!!
Level 1

Re: Will the newer desktop versions be MTD (making tax digital - UK) compliant or are all users of the desktop version going to have to convert to online?

As an added update - have just filed the first MTD return and guess what - the software has now completely frozen Yay Quickbooks thanks for taking up huge amounts of my time - I may actually bill you for it
QuickBooks Team

Re: Will the newer desktop versions be MTD (making tax digital - UK) compliant or are all users o...

I appreciate you for posting your concern here in the Community, @kjabook.

 

Allow me to step in and help ensure to isolate the issue in your QuickBooks Desktop so you can get back to your business right away. 

 

I'm glad to know that you've upgraded your QuickBooks to the latest version. I understand that price is an important factor for your business. Intuit is doing its best to meet the accounting needs by investing in technologies making QuickBooks useful and productive to use.

 

To resolve the issue of your QuickBooks, we'll want to run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help us identify any component issues related to your QuickBooks Desktop.

 

First, follow the steps below:

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file somewhere you can easily find it (like your Windows desktop or downloads folder.)
  3. Agree to the terms of service.
  4. Open the file you downloaded. It's called QuickBooksToolsHub.exe
  5. Follow the onscreen steps to install.

Once done, you can now use the QuickBooks Install Diagnostic Tool:

  1. If you have any open versions of QuickBooks, close them.
  2. In the QuickBooks Tools Hub, select Installation Issues.
  3. Select QuickBooks Install Diagnostic Tool. This can take up to 20 minutes to run.
  4. When the tool finishes, restart your computer.
  5. Update Windows. Updates prevent and often fix install errors and more.
    a)    Review the “how to manually update” sections of this Microsoft article to update your version of Windows.
    b)    Restart your computer once the updates finish. 

If the issue persists, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session to investigate this further.

 

You can contact our customer support through this link: https://quickbooks.intuit.com/uk/contact/

 

For future reference, you may want to visit these articles below:

Please know that I'm just a post away if you have any other questions about the MTD or QuickBooks service for UK. Have a good day ahead.