Employee names in QuickBooks Online (QBO) must match exactly those in QuickBooks Time in order to export hours. If they do not, you will get a message that takes you to QuickBooks Time to fix the problem.
To fix the mismatch(es):
- In QuickBooks Time, at the top right, select QuickBooks > View Sync Log.
- In the sync reports window, select Fix This. (Note: If the mismatches don't display, at the left, select the date on which they occurred.)
- In the QuickBooks Integration Merge Employees window, choose a name, and select Save > Save. (If the expected name is not in the list: In QBO, verify that the name exists. If it does not, enter the name in QBO, and in QuickBooks Time, select QuickBooks > Import.)
Alternately, you can select Exclude this user's time. In that case, the employee name will remain in QuickBooks Time, but their hours won't export to QBO.
- If needed, repeat these steps to fix all mismatches.