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Intuit

QuickBooks Online Accountant Apps Program Guide

Accountant Apps Program (AAP) is Ending

While more accountants and small businesses use apps with QuickBooks than ever before, the overwhelming majority of accountants prefer to enroll in apps outside of the Accountant Apps Program. In fact, only 3% of Certified QuickBooks ProAdvisors were using the program.

With the discontinuation of AAP, Intuit will no longer provide consolidated billing for your firm’s apps. If you have an active subscription through this program, you'll get more information from the app developer soon including details about whether the price of the app will change. You will need to enter your billing information directly with each app developer to continue your app subscription.

We don’t expect any disruption to the app services, so you and your clients may continue to use them as normal. Additionally, you will still be able to explore and install apps for your firm and your clients through the Apps tab in QuickBooks Online Accountant.

What is changing / not changing?

With the end of the Account Apps Program, you will no longer have the ability to purchase discounted apps and received consolidated billing. You WILL still be able to search for apps and provision apps for your clients from the Apps tab in QuickBooks Online Accountant.

When will this change occur?

Billing via the Accountant Apps Program will terminate over the next several weeks. Our partners will engage directly with next steps and timing to ensure uninterrupted service.

  What if I have active clients under the Account Apps Program?

Each of the App Developers will be reaching out to their Accountant subscribers to walk through the process to transition your client billing over to their system without interruption of service. Below is a list of the App Partner Program apps should you wish to reach out to them directly.

 

 

App Questions?Contact their app support
Auto Entry support@autoentry.com1-857-302-3409http://www.autoentry.com/contact-us
Excel Transactions Importer support@saasant.comSupport Page
Expensify help@expensify.comhttp://docs.expensify.com/FAQ Page
Float support@floatapp.comhttps://try.floatapp.com/qboa-change/
Method: CRM support@method.me1-888-925-6238Help Desk Article
Online Invoice Payments (Pay with Bolt) support@paywithbolt.com
Plooto 1 (844) 4PLOOTOhttps://www.plooto.com/support/s/
Qvinci support@qvinci.com+1 (512) 637-7337http://www.qvinci.com/Support
ServiceM8 +613 9016 3217http://support.servicem8.com
SOS Stock support@sosinventory.com(888) 545-4146https://www.sosinventory.com/support
TSheets help@tsheets.com(888) 836-2720http://help.tsheets.com
Veem clientservices@veem.com1-877-279-2629 ext 1Support page

Accountant Apps Program

The Accountant Apps Program (AAP) allowed QuickBooks Online Accountant (QBOA) users to purchase apps at a discounted price for your clients and get billed for them monthly

 

Manage your apps

Once you purchase an app for your client, you’ll get a new Manage app subscriptions section on your Manage Wholesale Clients. This helps you keep all your client billing in one place. To view the billing for the apps you manage on behalf of your clients, take the steps below:

View individual app subscription orders

  1. From the left menu, select Apps.
  2. At the top, select Client apps.
  3. From the Manage discounted apps drop-down, choose Manage Subscriptions.
  4. On your App Management Dashboard, you will see a list of your clients (Companies) that you've purchased an app for.
  5. Select the client you wish to view the order for.
  6. Scroll down to the Orders section, then select the order you wish to view.

The order should appear like this

User-added image

Read an App Subscription Order

User-added image

Billing and payments

View your monthly invoice

  1. Select the Gear icon at the top, then Your Account.
  2. Select Manage discounted apps at the Manage app subscriptions section.
  3. From the drop-down, choose View monthly invoice.
  4. A new tab will open with the Manage Invoices screen where you’ll see all of your invoices.Note: The View monthly invoice option will not be available until the first monthly invoice is generated.

You may also view your monthly invoices from the Apps tab by following these steps:

  1. From the left menu, select Apps.
  2. At the top, select Client apps
  3. From the Manage discounted apps drop-down, select View monthly invoice.

Read a Monthly Invoice

User-added image

What happens if my card expires or fails?

If payment fails, you may have to pay the monthly invoices manually. See the FAQs section in Accountant Apps - FAQs and Troubleshooting.

Update card used for app subscriptions

When updating your billing information for the app subscription, the card must be of the same currency as the QuickBooks Online Accountant Firm account.

  1. From the left menu, select Apps.
  2. At the top, select Client apps.
  3. From the Manage discounted apps drop-down, choose Edit billing info.
  4. Select the card you want to update, then Edit.
  5. Enter the new card details and billing address.
  6. Select Save.

Cancel your client's app subscription

  1. From the left menu, select Apps.
  2. At the top, select Client apps.
  3. From the Manage discounted apps drop-down, choose Manage Subscriptions.
  4. Select the client you want to view.
  5. Scroll down to the Orders section, then the order you wish to view or cancel.
  6. Select Cancel Subscription.Important: Refunds will NOT be issued. If you decide to cancel an app subscription order, you will continue to have access to the app through the end of the paid period.

Learn more

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