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Intuit
7 helpful votes

Cancel a QuickBooks Online subscription purchased through an app store

Learn how to cancel or unsubscribe from QuickBooks Online through the iOS or Android app store.

If you use the web version of QuickBooks Online on a computer or laptop, see Cancel your QuickBooks Online Company.

If you signed up for QuickBooks through an app, follow these steps.

Cancel QuickBooks Online through an iPhone or iPad

  1. Go to Settings on your iPhone or iPad.
  2. Select iTunes & App Store.
  3. Select your Apple ID.
  4. Select View Apple ID.
  5. Enter your password.
  6. Select Subscriptions
  7. Choose QuickBooks Online.
  8. Select Cancel.

Cancel QuickBooks Online from iTunes on your computer

  1. Open iTunes on your computer.
  2. Select Account, sign in.
  3. Select Store.
  4. Select Account, then View My Account. You may have to enter your Apple ID and password.
  5. Select View Account.
  6. In the Settings section, select Manage next to Subscriptions, and then QuickBooks Online.
  7. Select Cancel Subscription. Recurring billing will be turned off after you cancel.

Cancel QuickBooks Online from an Android device

  1. Go to the Play store app.
  2. Select the Menu icon, then Subscriptions.
  3. Select the QuickBooks app.
  4. On the Manage subscriptions window, select Cancel subscription.

Cancel QuickBooks Online from Google Play on your computer

  1. Sign in to your Google Play account.
  2. Select My subscriptions.
  3. Select Manage next to the QuickBooks app.
  4. Select Cancel Subscription.

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