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Intuit
3 helpful votes

How to understand your subscription rates and charges

In this article, you will learn more about your subscription rates and charges.

Subscription rates and charges

If you have a question regarding a subscription charge from Intuit or QuickBooks Online, start by reviewing detailed information on your subscription rates in QuickBooks Online:

  1. Go to Settings ⚙, then select Account and Settings.
  2. From the left menu select Billing & Subscription.

The description on your bank/card statement can also help identify where a charge is originating from.

Frequently asked questions

Here are answers to some questions you may have about your subscription rates and charges.

Possible reasons include:

  • You are currently using Payroll.
  • Sales tax is added to the base subscription price.
  • You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
  • You recently upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus.

Possible reasons include:

  • You turned on Payroll mid-billing cycle.
  • You upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus mid-billing cycle.
  • You have multiple companies, which means you will be billed for each one.
  • You forgot to cancel a subscription (cancellation has to be done manually by the master admin user).
  • You saw a second charge related to the pre-authorisation process for card payments:
    • If you are checking your card account online, please be aware that QuickBooks submits a pre-authorisation before processing your subscription payment. This pre-authorisation allows us to verify that the card on file is valid and that there is enough available credit to process the charge. Typically the pre-authorisation is removed within five days.
    • If your payment was very recent, you may still see the pre-authorisation on your account. Intuit's pre-authorisations can be up to $0.50 more than the actual charge, so if the amount is not what you thought you were being charged for your subscription, this could be why. Additionally, since the pre-authorisation is temporary, you may see the charge online, but will not see this on your card statement.
    • If you have any questions, you can verify the pre-authorisation by calling your card company.

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