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Intuit

One company listed multiple times

There are a few reasons why you might see one company listed repeatedly when signing into QuickBooks Online (QBO) or QuickBooks Online Accountant (QBOA).

 

One sign in is being used by multiple users

A quick way to tell if multiple users are using the same sign-in is to check the list of companies in the User Name column. Each name should show at least a one character difference.

If there is a duplicate of the same user then you will want to delete it:

  1. Select the Gear icon on the Toolbar, then Manage Users.
  2. Highlight the unwanted user name, then select Delete.

If there's another user set up under your user ID, you can set up a separate and unique User ID/password for them:

For QuickBooks Online Accountant:

  1. Sign in to QuickBooks Online account.
  2. Select the Gear icon on the Toolbar, then Your Account.
  3. Go to the Personal profile tab, then select Edit Personal information.
  4. Under "Your Sign In Information," select Change sign in info.
  5. Select Continue.
  6. Sign in using your email address and password.
  7. Select Edit in the User ID row.
  8. Enter the new User ID and current password, then select Save.
  9. Select Edit in the Email address row
  10. Enter and confirm correct email address and current password, then select Save.
  11. Select Save.

For QuickBooks Online:

  1. Go to Settings ⚙.
  2. Under Profile, select User Profile.
  3. Select Edit in the User ID row.
  4. Enter the new User ID and current password, then select Save.
  5. Select Edit in the Email address row
  6. Enter and confirm correct email address and current password, then select Save.
  7. Select Edit in the Password row.
  8. Enter the new password and current password.
  9. Select Save.

Multiple Intuit products are tied to a single company

If you've signed up for multiple Intuit products, you will see multiple companies when you log in. If you use multiple Intuit products or services for a single company, you may see your company name appear more than once in the list.

The same company has accidentally been set up more than once

Another scenario is that you might have accidentally set up the same company more than once. The only way to tell is to access each company and compare information such as recent sales, bills, and bank register. If it turns out one of the companies is an unwanted duplicate you can have the company file unmapped. Refer to I have created multiple companies by mistake. How to get rid of them?

You have been added to another company file in error

You can also have access to another company file if you have been accidentally added as a user. If you believe that you should not have access to that company file, go to:

  1. Go to Settings ⚙.
  2. Under Your Company, select Manage Users or Your Team (for Accountants).

On this page, you can see who the Master Administrator and what their email address is. You can contact the Master Administrator to find out why you have been added as a user to the file and request to get removed if required.

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