If we can't bill your card for your QuickBooks Self-Employed subscription, we put your account on hold. Billing issues can happen if your card expires or if your card is no longer valid or is declined.
The next time you try to sign in to QuickBooks Self-Employed, we'll ask you to update your billing card. A quick update to your card will fix the issue and get you back to tracking your expenses and racking up deductions.
After you update your payment info, you'll be able to get right back to business with all your earlier data, as long as it hasn't been longer than 1 year since your payment was declined. If you don't update your payment information and you account is suspended, your data will be deleted after 1 year. After 1 year, you can still use the sign-in credentials you had before, but you'll be starting over with new data.
Note: the above process is only applicable if you purchased QuickBooks Self-Employed from Intuit directly. If you subscribed through Google Play or iTunes, you'll need to modify your billing information with them directly.