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Intuit

Fix Mileage Tracker for your iPhone

Here’s a quick guide to help you fix issues with mileage tracking on your iPhone.

Enable Auto-tracking within your QuickBooks Self-Employed app

  1. Open the app and sign-in.
  2. On the Mileage tab, make sure that the Auto-tracking toggle is green.

Enable all of your phone's settings for mileage tracking

Your phone’s settings impact QBSE’s ability to automatically track your miles. Double-check that you’re all set by reviewing these general settings.

Is Wi-Fi Enabled? You don’t need to be connected to a Wi-Fi network, you just need to have Wi-Fi enabled for accurate location tracking.
Are Location Services set to Always? From your phone's Settings, swipe up/scroll down to the Self-Employed app and set Location Services to Always. Selecting While in Use will prevent automatic tracking.
Is Motion & Fitness, Background App Refresh, and Cellular Data on? From your phone's Settings, swipe up/scroll down to the Self-Employed app and ensure all of these settings are toggled ON.
Are any battery restrictions on? Battery restrictions or battery saving modes will close out apps that are running in the background. If you’re running low on battery, charge up as soon as possible to prevent having to use Low Power Mode. While we all love the battery stretch that Low Power Mode provides, it’ll stop QBSE from running and you’ll lose out on tracking your trips. If possible, do not use Low Power Mode, but if you have to use it, you’ll need to immediately open the app once when your phone recovers from low battery to reactivate auto-tracking.

Important: Third-party apps that intend on boosting memory or saving battery, or are anti-virus, data compression, or task-killing apps can interfere with QuickBooks Self-Employed and should be disabled to improve mileage tracking. You may be able to add QBSE to the third-party app’s Whitelist or Ignore List.

Is Do not disturb mode OFF? This is a new feature for iOS 12. Its purpose is great, but it’ll close QBSE and stop the mileage tracker… not so great!
Is Content & Privacy Restrictions off? If Screen Time > Content & Privacy Restrictions is ON, it can affect location accuracy of your trips. Please turn this setting OFF.
Is Significant Locations on? Make sure Significant Locations (Settings > Privacy > System Services (all the way at the bottom) > Significant Locations) is ON.
Is QBSE still running in the background? Regularly open QBSE to ensure it hasn’t been stopped from running in the background.

Important: Your iPhone will ask QuickBooks Self-Employed has been using your Location in the background. Do you want to continue allowing this? For QBSE to continue automatically tracking your trips, select Continue to this message. If you select Don’t Allow, it will disable location service and QBSE will not be able to track your trips.

Is QBSE updated to the latest release? In the App Store under the Updates tab, check that QuickBooks Self-Employed has been updated to latest version. You’ll find QBSE under the “S” section for “Self-Employed”.
Have you installed the latest iOS update? Updating your phone as soon as possible helps support the latest features of QBSE and other important functions.
Force-quitting QBSE? This is done by double-clicking the iPhone button (on iPhone 8 and earlier) or by swiping up from the bottom of your screen (on iPhone X and XS). All of your open apps will appear and when you swipe them away, this force-quits the apps. If you force-quit QBSE, you’ll need to re-open and possible sign-in to reactive automatic mileage tracking. At all possibility, we recommend that you do not force-quit QBSE.

Some things to keep in mind

  • You will need to be signed-in to the app for automatic mileage tracking to work. You can have TouchID enabled and your mileage will still track.
  • If you're driving in an area with bad cell service, QuickBooks Self-Employed may not be able to track the trip or gather the most accurate details of where you were at that time.
  • If your phone dies or reboots, once charged and back on, please open QBSE and double-check that automatic tracking is on.
  • Toggle the airplane mode (toggle on, then toggle back off) from the settings if you happen to go out of network while taking any trip or drive.

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