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Intuit

Fix error QBWC1039

Learn how to fix error QBWC1039 in QuickBooks Desktop.

You might see this error when you connect an app to QuickBooks Desktop using Web Connector. This happens for varied reasons. But don’t worry, we’ll help you fix it. Follow the steps based on the specific error message you see.

Error connecting to QuickBooks was If the QuickBooks company data file is not open, a call to the BeginSession method must include the name of the data file

This happens when:

  • You renamed your company file, moved it to a different location, or it doesn’t work with the third-party app.
  • QuickBooks Web Connector isn't configured to run when QuickBooks is closed.

What you should do

If you renamed or moved your company file

After you’re done, you may need to contact your app’s support team and ask them to update their file location to match yours.

If you haven't already, configure Web Connector to run when QuickBooks is closed

  1. Sign in to QuickBooks as the Admin user.
  2. If QuickBooks is on Multi-user mode, go to the File menu, then select Switch to Single-user Mode.
  3. From the Edit menu, select Preferences.
  4. Select Integrated Applications, and then select the Company Preferences tab.
  5. Select the third-party app.
  6. Select Properties.
  7. Check Allow this application to log in automatically.
  8. In the Authorisation window, select YES.
  9. Select User to log in, then OK.

Error connecting to QuickBooks. Error message received from QuickBooks was This application does not have permission to access this QuickBooks company data file. The QuickBooks administrator can grant access permission through the Integrated Application Preferences

This happens if the Quickbooks Administrator hasn’t allowed access to the third-party app.

What you should do

Note: If you're not an Admin, ask the QuickBooks Admin to follow these steps.

  1. Sign in to QuickBooks as the Admin user.
  2. If QuickBooks is on Multi-user mode, go to the File menu, then select Switch to Single-user Mode.
  3. From the Edit menu, select Preferences.
  4. Select Integrated Applications, and then select the Company Preferences tab.
  5. Uncheck the box for Don’t allow any applications to access this company file.
  6. In the SDK App Authorisation pop-up, select Yes.
  7. Check your third-party application to allow access.
  8. Select OK.

Unique OwnerIDFileID pair value required

This happens if the app is already on QuickBooks and you’re trying to add it again.

What you should do

  1. Open your QuickBooks Desktop.
  2. Download the CP3 tool, then select Open.
  3. Choose Select file, then search for your QWC file. This will put the file in the Enter QBWC file Location. Then select Open.
  4. Select Remove Stamp.
  5. In the QuickBooks Application Certificate pop-up, select Yes and then Continue.
  6. On the Access Confirmation window, select Done.
  7. Follow the instructions, and then select OK.
  8. You’ll get a confirmation that the Owner ID has been removed. Select OK.

Close the CP3 tool and re-add your third-party app.

Unable to add FileID to company file for this Application

This happens if you tried adding an app too many times. The application should only be added once on one location.

To fix this, get in touch with us.

SBSEG_QBDT_US_QBWeb

This happens because you don't have the company file open or the location was moved. This can also be caused if you aren't on the newest release of QuickBooks.

What you should do

If you changed your file name or moved the location of your company file, undo any changes. Move it back to the original location.  This will get rid of the error.

  1. If you want to rename your file or change the location,  remove the app from QuickBooks Web Connector
  2. Rename your file or change your location
  3. Connect to Web Connector

What you should do

Make sure each version of QuickBooks on your system are on the newest release.

If you've uninstalled a newer version of QuickBooks than you currently use, you may need to reinstall and update the newer product to the newest release.  Our products are dependent on the latest version you installed.

Example; You upgrade from Quickbooks 2020 to QuickBooks 2021.  You decide not to use QuickBooks 2021 and use QuickBooks 2020.  You'll need to install QuickBooks 2021 and update it to the newest release.  You do not need to use the program, but it needs to be installed and updated.

  1. Download QuickBooks
  2.  Install QuickBooks Desktop to the the latest release for all versions of QuickBooks you have installed on your system.

 

Need more help?

Check out these troubleshooting steps for other Web Connector errors.

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