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harrymitchell404
Level 1

Account balance showing incorrect sum, transactions also not updating, I’ve refreshed permissions and also readded business account how do i fix this?

Permissions refreshed and readded, cache has been cleared multiple times to no avail, mileage tracker also not working

1 REPLY 1
SheandL
QuickBooks Team

Account balance showing incorrect sum, transactions also not updating, I’ve refreshed permissions and also readded business account how do i fix this?

I appreciate your effort in resolving the issue you've encountered, Harry.

 

Firstly, let's check and confirm your bank's connection with QuickBooks by logging into your bank's website. If your bank is undergoing scheduled system maintenance or updates, this will cause delays in syncing transactions and updating your account balance in QuickBooks.

 

If that’s not the case, I recommend contacting our live support team. They have the tools to securely check on the issue you’ve encountered and can also help determine why your mileage tracking isn’t working.

 

To do so, here's how:

 

  1. Log in to your QuickBooks account.
  2. Click the Help (?) icon.
  3. Go to the Search tab, then write your concern to activate the Contact Us button.
  4. Once done, click the Contact Us button and choose how you want to connect with our experts.

 

To learn more about our support hours, please visit this article: How to get help with QuickBooks.

 

If you have other concerns, feel free to comment them below.

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