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studio13
Level 1

Can anybody tell me why QB Online keeps logging me out - 5 times in 2 hours?

It is now 08:36 but I have been working since 06:30 - I have 2 x PC's and use Google Chrome and MS Edge and have had to sign in five times on my right hand machine tom acces Quickbooks online- why when logout is set to the max of 3 hours?

1 REPLY 1
JaneDave_I
QuickBooks Team

Can anybody tell me why QB Online keeps logging me out - 5 times in 2 hours?

A cache-related issue is causing the inability to allow you to operate transactions without logging in and out of your account in QuickBooks, studio13. I'll share some basic troubleshooting steps to resolve your concern.

 

Since you've mentioned that you're encountering continuous system disruption, I recommend you perform some basic troubleshooting steps to clear all the stored cache and cookies that are causing operational issues within your browser.

 

Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

If operating an incognito resolves the issue, you can then clear your browser's saved data. This procedure is also applicable in other supported up-to-date browsers.

 

Moreover, it's also important to check your internet connectivity. Some of the reasons why you're having this kind of scenario are due to unstable internet connection.

 

Furthermore, you can refer to this page to learn more about how to handle common browser issues in QBO: Troubleshooting browser problems.

 

Lastly, here's an article you want to read if you wish to record transactions in QBO: Record commonly-used transactions.

 

Remember to check both your storage and internet connection, studio13. Please know that you can always revisit this thread if you've further questions with regard to your browser's issue in QBO. We're always here to help.

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