Your effort in trying to find your payslips is commendable, Ian. Let’s dive into some troubleshooting steps to help you access those payslips effortlessly.
First and foremost, let's ensure that you are not applying any additional filters that limit the visibility of your payslips. Sometimes, selecting specific date ranges can affect what is displayed. Double-check that you have filtered the correct date range to ensure all relevant payslips are showing up.
If the issue remains after ensuring everything is correct in the filter section, I recommend performing some basic troubleshooting steps to fix this display issue. Cached files can sometimes cause a website's functionality problems, including the inability to view pages or content.
Let's access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Once you've launched a new private browsing session, open your QuickBooks Online account and verify if the previous month's payslips are showing. If it is, clear your browser's cache to offload some data and refresh its background processes. You can also use other devices and supported browsers as alternatives.
Furthermore, I recommend bookmarking these helpful resources about sending payslips to your employees and customizing payroll reports tailored to your specific needs in QuickBooks Online Payroll (QBO) :
Let me know if you require further clarification on accessing your payroll information or payroll processes in QBO payroll. I'm always ready to assist you and ensure a smooth experience with QuickBooks.
