Can I undo a payment to my invoice from a customer? I allocated the payment to the wrong invoice.

Hi there, tracey43. Yes, you can delete or void the payment that was applied to the wrong invoice and then reapply it to the correct one.

Please note that voiding a transaction keeps a record of it with a zero balance, while deleting it removes the entire history and returns the invoice to an unpaid status. For record-keeping purposes, voiding is recommended over deleting because it maintains a record of the transaction in your records without affecting your totals.

Here's how to do it:

1. Go to the All apps tab.
2. Select Sales and Get Paid.
3. Open the payment you want to delete. Note: If you're unsure which payment is linked to the invoice, open the invoice and select the payment from the top right corner.
4. Click More.
5. Select Void or Delete.

For more detailed steps on this process, please refer to the article: Record invoice payments in QuickBooks.

Please let us know if you require any additional assistance with this matter. We'll be around to help.