Thanks for dropping by the Community, @louisa12-gates.
As much as I'd love to assist you with this, I am unable to do it here in the Community without asking for account details. I don't want them to be displayed here for security purposes.
Deleting or canceling QuickBooks Online (QBO) subscription can be done by logging into your account. Once signed in, please follow these steps:
For additional information, consider checking out this article: Cancel your QuickBooks Online subscription.
Thanks for being a part of our QuickBooks family. Please know that I'm only a post away if you have any other concerns. I'm always here to help. Take care!
Hi again, louisa12-gates.
I appreciate you keeping us updated with the results of the steps provided by my colleague FritzF.
To be able to cancel your account via mobile app, here's what you'll need to do:
For more information on this process, you can refer this article: How to unsubscribe or cancel QuickBooks Online subscription purchased through an app store (iOS or A....
However, if you're still unable to cancel your account, I'd recommend accessing your account through a web browser using this link https://qbo.intuit.com. Once login, follow the steps provided by my colleague FritzF.
This will point you in the right direction, louisa12-gates.
If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.