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rene-descally
Level 1

CAN SOMEONE PLEASE ASSIST? HOW CAN I GET IN TOUCH WITH QUICKBOOKS URGENTLY? THE CHAT BOX DOESNT ALLOW ME TO GET A RESPONSE

 
6 REPLIES 6
John C
QuickBooks Team

CAN SOMEONE PLEASE ASSIST? HOW CAN I GET IN TOUCH WITH QUICKBOOKS URGENTLY? THE CHAT BOX DOESNT ALLOW ME TO GET A RESPONSE


Hi rene-descally

 

How can we assist you?

rene-descally
Level 1

CAN SOMEONE PLEASE ASSIST? HOW CAN I GET IN TOUCH WITH QUICKBOOKS URGENTLY? THE CHAT BOX DOESNT ALLOW ME TO GET A RESPONSE

I am struggling to get in touch with ANYONE on quickbooks. My chat box doesnt work. I tried emailing to [email address removed] <[email address removed]>, NO RESPONSE.

 

Please, could someone email me back on [email address removed]?

rene-descally
Level 1

CAN SOMEONE PLEASE ASSIST? HOW CAN I GET IN TOUCH WITH QUICKBOOKS URGENTLY? THE CHAT BOX DOESNT ALLOW ME TO GET A RESPONSE

Good Morning

 

Please could you assist with our Standard Bank Connection issue again. It seemed to be working yesterday morning  and afternoon before, however we are now unable to connect again. We would like for you to ensure that this problem with Standard Bank is solved efficiently so to avoid this from happening so often. I have tried to liase with Standard Bank but they are insisting that Quickbooks needs to contact them directly. We are not happy that this is occurring regularly and would like the problem resolved asap.

John C
QuickBooks Team

CAN SOMEONE PLEASE ASSIST? HOW CAN I GET IN TOUCH WITH QUICKBOOKS URGENTLY? THE CHAT BOX DOESNT ALLOW ME TO GET A RESPONSE

Hi rene-descally

 

Are you receiving any type of error message or code?

rene-descally
Level 1

CAN SOMEONE PLEASE ASSIST? HOW CAN I GET IN TOUCH WITH QUICKBOOKS URGENTLY? THE CHAT BOX DOESNT ALLOW ME TO GET A RESPONSE

Please check my history on the error, there was a call logged it’s the exact same error two days again.  Please look into the issue and revert with a response. You need to get in touch with Standard bank. I do not wish to spend another hour trying to explain the same problem I experienced two days ago. This is frustrating me.

John C
QuickBooks Team

CAN SOMEONE PLEASE ASSIST? HOW CAN I GET IN TOUCH WITH QUICKBOOKS URGENTLY? THE CHAT BOX DOESNT ALLOW ME TO GET A RESPONSE


Hi rene-descally

 

We are the email support/social media team and therefore we are unable to locate any case reference/call logs using your community name.

We would be grateful if you can either PM us on FaceBook or DM us on Twitter with the email address associated with your QuickBooks account to enable us to assist you further.

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