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DougieL
Level 1

Can't inactivate an old product/service from 2018

I've got an old product/service "xyzzy" from October 2018 (name changed) that I can't inactivate.

 

When I try to do that it pops up: Are you sure you want to make Computer Services:xyzzy inactive?

With a "NO" or "YES" button. 

 

When I click "YES" it presents the message: 

! This product or service can't be made inactive because it is the default product or service for sales.

I don't have a default product or service, my business doesn't work that way. Every contract is a bespoke service with unique term & conditions and price. 

 

How can I inactivate the "xyzzy" product.

Solved
Best answer July 30, 2021

Accepted Solutions
GeorgiaC
QuickBooks Team

Can't inactivate an old product/service from 2018

Hi DougieL, thanks for getting back to us - QuickBooks Online comes with a default product/service for both Sales and Hours, in this case, the message will only generate if you're making inactive a default account that has been renamed as it isn't possible to remove these. 🙇‍♀️

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5 REPLIES 5
Ashleigh1
QuickBooks Team

Can't inactivate an old product/service from 2018

Hello DougieL, 

 

Welcome to the Community page, 

 

So it is more than likely it will have been the default sales item that has been renamed. Which you cant make it inactive. 

DougieL
Level 1

Can't inactivate an old product/service from 2018

But it isn't. There's a product that was there when I started using QB called "Hours" that I've always ignored. That should be the default. There doesn't seem to be any way to reassign the default. Except the wonky one, somehow got that reassignment some time between Sept 2018 and now. 

 

Where's the menu options to control this stuff? 

GeorgiaC
QuickBooks Team

Can't inactivate an old product/service from 2018

Hi DougieL, thanks for getting back to us - QuickBooks Online comes with a default product/service for both Sales and Hours, in this case, the message will only generate if you're making inactive a default account that has been renamed as it isn't possible to remove these. 🙇‍♀️

View solution in original post

DougieL
Level 1

Can't inactivate an old product/service from 2018

Thanks for making that clear. 

 

I've renamed the "xyzzy" one to "Sales" and added a description "Default - do NOT use" and a price of -1.00 pounds. So that if I do use it things will go badly wrong.

 

I'm left puzzled why you think those two "default" undeletable definitions are needed and what purpose they serve (apart from confusion and distress).

GeorgiaC
QuickBooks Team

Can't inactivate an old product/service from 2018

Thanks DougieL, we're sorry for any distress caused, and we'll certainyl share feedback on this on our side, to see if there is any possibility the default product & services can be removed in the future. 

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