Hello there, AMW6000.
As long as the bank account is supported with QuickBooks, you can connect it with QuickBooks. In this case, I'd suggest using a private browser or use another compatible browser when trying to link your HSBC Kinetic account into the program. Then, follow the step-by-step process below in linking your account to QuickBooks Online. Here's how:
If you're still unable to link your account, I'd recommend visiting your bank's website and copy its URL. Then, paste it in the Connect an account window's search box. This will let you log in to your correct bank. Once connected, it'll automatically download your most recent transactions. To help you manage and categorise your bank transactions, see these articles for your reference:
If you still need a hand with this matter, please go back here and let me know by commenting below. Take care always.
QuickBooks don't seem to understand that HSBC Kinetic is a different type of account. It is accessible only via an app and does not have a web URL. Please can somebody from QuickBooks confirm that it is possible to connect an HSBC KINETIC account, and provide step by step instructions. This is NOT THE STANDARD Instructions that have been given above.
Hi Ed It's not possible to connect this type of account to QuickBooks. You could however download your transactions from your account in an Excel/CSV format, if that's possible, and then upload them into QuickBooks.
I am in the same boat as Ed.
I also can't connect and I disagree with you. There is a new HSBC Kinetic account type recently added to QBO when you click connect an account. The problem is none of us can get it to work!!!
I joined QBO asking that this would work and still months later it isn't. However my DD paying you seems to work perfectly...
BTW about 3 weeks ago that HSBC Kinetic appeared in the accounts section I know because I have been trying weekly. Can someone at QB just provide their customers the process. Its not a big ask.
It's really getting frustrating. We are running businesses yet can't add our account and are been told incorrect info or set up guides.
Hi Az Khan
Thanks for joining this thread - are you able to try connecting this from within the QuickBooks mobile app? If you run into any errors please temporarily un-install the HSBC Kinetic banking app from your mobile if you have this installed. Please get back to us below if you recieve any specific error code or message when completing this. 🙇♀️
We can't delete the Kinetic app as that app is what we use to authorise access. If we don't have that we cant log in accepting access by QB.
Please can you speak to your technical and provide the answers...
The error message we get is
HSBC Kinetic does not support redirection from a personal computer to a mobile device for authentication.
Please retry your third party request by logging into their service using your mobile device browser or App.
This will allow the redirection to the HSBC Kinetic app for authentication.
Hello, Ed Coton and Az Khan.
We'd like to get to the bottom of this and ensure you're able to use the HSBC Kinetic connection.
You'll want to contact our support so they can open an investigation about the error message when connecting HSBC Kinetic. They'll work with our banking team and make the service available as soon as possible.
To connect to an agent using the mobile app:
You can also follow the steps in this article if you're using a computer browser: QuickBooks Online Support.
I also suggest importing your transactions manually in the meantime.
When you're able to import those transactions, you can start categorising them.
I'm all ears if you have other concerns regarding QuickBooks Online. I'm here to address your concerns and get you going again.
Still no joy, I did what you said and contacted support.
Spent 1hr on the phone with "Saskia Bengt Marie Lubanga Intuit QuickBooks | Customer Success Expert" Before she said her shift was finishing. She was going back and forwards to a technical team in all this time.
She told me to email her a step by step pic process from logging onto QB all the way to the error message... This was on 30/03. I did that, emailed her all the screen shots up to the error message... I have not heard back from her or anyone at QG technical re this.... She said technical team 2 needed the pics...
Is this really good customer service? I've taken the time to follow all the processes you said, used the forums, contacted support and even spent 1hr on the phone to them. Sent them step by step pics and still nothing in return....
The email ref is "Link bank to Quickbooks : [removed]"
This really needs sorting out.. There is physically not one more thing I can do as an end user to resolve this as clearly this is a QB issue........
Thanks for coming back on this thread, @Az Khan.
I appreciate you for communicating with our support team. Intuit strives to deliver customer satisfaction at all times. I'll take note of your experience with our phone support so I can provide all the feedback you have to our higher tier. This way, you're able to reach a point of resolution as quickly as possible.
I've checked our reports and the HSBC Kinetic is now available on Android devices only. For more information, check out this article: Understanding if you can connect your bank feeds to Open Banking.
If the issue keeps going, I'd advise getting in touch with our Technical Support again. I know you've already called in but this kind of issue needs to investigate in a safe place. They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for review.
Please provide your reference number to the agent so you'll not repeat your concern. Ensure to check our support hours to ensure we can address your concern quickly.
I've also added some helpful articles about fixing some banking errors and other related topics.
Leave a comment below if you have a follow-up question or how the call goes. I’ll be right here to help you. Be safe.