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AMW6000
Level 1

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

 
11 REPLIES 11
SarahannC
Moderator

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

Hello there, AMW6000.

 

As long as the bank account is supported with QuickBooks, you can connect it with QuickBooks. In this case, I'd suggest using a private browser or use another compatible browser when trying to link your HSBC Kinetic account into the program. Then, follow the step-by-step process below in linking your account to QuickBooks Online. Here's how:

 

  1. Click Banking in the left panel and go to the Banking tab.
  2. From the Banking page, click the Link account
  3. Search for HSBC Bank and select one of the following:
  4. Then, follow the on-screen instructions. 

 

If you're still unable to link your account, I'd recommend visiting your bank's website and copy its URL. Then, paste it in the Connect an account window's search box. This will let you log in to your correct bank. Once connected, it'll automatically download your most recent transactions. To help you manage and categorise your bank transactions, see these articles for your reference: 

 

 

If you still need a hand with this matter, please go back here and let me know by commenting below. Take care always.

Ed Coton
Level 2

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

QuickBooks don't seem to understand that HSBC Kinetic is a different type of account. It is accessible only via an app and does not have a web URL. Please can somebody from QuickBooks confirm that it is possible to connect an HSBC KINETIC account, and provide step by step instructions. This is NOT THE STANDARD Instructions that have been given above.

John C
QuickBooks Team

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

Hi Ed It's not possible to connect this type of account to QuickBooks. You could however download your transactions from your account in an Excel/CSV format, if that's possible, and then upload them into QuickBooks.

Az Khan
Level 2

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

John,

 

I am in the same boat as Ed.

 

I also can't connect and I disagree with you. There is a new HSBC Kinetic account type recently added to QBO when you click connect an account. The problem is none of us can get it to work!!!

 

I joined QBO asking that this would work and still months later it isn't. However my DD paying you seems to work perfectly...

 

BTW about 3 weeks ago that HSBC Kinetic appeared in the accounts section I know because I have been trying weekly. Can someone at QB just provide their customers the process. Its not a big ask.

 

It's really getting frustrating. We are running businesses yet can't add our account and are been told incorrect info or set up guides.

 

....

GeorgiaC
QuickBooks Team

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

Hi Az Khan

 

Thanks for joining this thread - are you able to try connecting this from within the QuickBooks mobile app? If you run into any errors please temporarily un-install the HSBC Kinetic banking app from your mobile if you have this installed. Please get back to us below if you recieve any specific error code or message when completing this. 🙇‍♀️

Ed Coton
Level 2

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

We have tried adding it through the QB App on Android, and get the message that the process is not available on Android!

Az Khan
Level 2

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

Hi GeorgiaC

 

We can't delete the Kinetic app as that app is what we use to authorise access. If we don't have that we cant log in accepting access by QB.

 

Please can you speak to your technical and provide the answers...

Az Khan
Level 2

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

The error message we get is

 

HSBC Kinetic does not support redirection from a personal computer to a mobile device for authentication.
Please retry your third party request by logging into their service using your mobile device browser or App.
This will allow the redirection to the HSBC Kinetic app for authentication.

jamespaul
QuickBooks Team

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

Hello, Ed Coton and Az Khan.

 

We'd like to get to the bottom of this and ensure you're able to use the HSBC Kinetic connection. 

 

You'll want to contact our support so they can open an investigation about the error message when connecting HSBC Kinetic. They'll work with our banking team and make the service available as soon as possible. 

 

To connect to an agent using the mobile app: 

 

  1. Tap the three dot icon at the top right corner of the screen.
  2. Select Help
  3. Tap Help and Support.
  4. Hit the Contact Us button.
  5. Enter the exact error message or simply say "Cannot connect to HSBC Kinetic."
  6. Proceed with Let's talk.

 

qbomobileukcontact1.PNG

 

You can also follow the steps in this article if you're using a computer browser: QuickBooks Online Support

 

I also suggest importing your transactions manually in the meantime. 

 

When you're able to import those transactions, you can start categorising them. 

 

I'm all ears if you have other concerns regarding QuickBooks Online. I'm here to address your concerns and get you going again. 

Az Khan
Level 2

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

Hi,

 

Still no joy, I did what you said and contacted support.

 

Spent 1hr on the phone with "Saskia Bengt Marie Lubanga  Intuit QuickBooks | Customer Success Expert" Before she said her shift was finishing. She was going back and forwards to a technical team in all this time.

 

She told me to email her a step by step pic process from logging onto QB all the way to the error message... This was on 30/03. I did that, emailed her all the screen shots up to the error message... I have not heard back from her or anyone at QG technical re this.... She said technical team 2 needed the pics...

 

Is this really good customer service? I've taken the time to follow all the processes you said, used the forums, contacted support and even spent 1hr on the phone to them. Sent them step by step pics and still nothing in return....

 

The email ref is "Link bank to Quickbooks : [removed]"

 

This really needs sorting out.. There is physically not one more thing I can do as an end user to resolve this as clearly this is a QB issue........

 

HELP!!!!!!!!!!!!!

MichelleBh
QuickBooks Team

Can we link HSBC Kinetic (UK) account to QBO? Not working for client.

Thanks for coming back on this thread, @Az Khan.

 

I appreciate you for communicating with our support team. Intuit strives to deliver customer satisfaction at all times. I'll take note of your experience with our phone support so I can provide all the feedback you have to our higher tier. This way, you're able to reach a point of resolution as quickly as possible. 

 

I've checked our reports and the HSBC Kinetic is now available on Android devices only. For more information, check out this article: Understanding if you can connect your bank feeds to Open Banking.

 

I'd recommend reconnecting your HSBC account again. You can follow the instructions outlined by SarahannC above. Once done, you can now categorise and reconcile it whenever you're ready.

 

If the issue keeps going, I'd advise getting in touch with our Technical Support again. I know you've already called in but this kind of issue needs to investigate in a safe place. They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for review.

 

Please provide your reference number to the agent so you'll not repeat your concern. Ensure to check our support hours to ensure we can address your concern quickly.

 

I've also added some helpful articles about fixing some banking errors and other related topics. 

 

 

Leave a comment below if you have a follow-up question or how the call goes. I’ll be right here to help you. Be safe.