I genuinely appreciate your proactive efforts in addressing this situation, Regina. Your remarkable patience throughout this process as you awaited a resolution doesn't go unnoticed. I'll point you to the team that will best assist you in getting this sorted out as quickly as possible.
Our live support team has specialized tools to conduct further investigation. They can provide a more in-depth diagnosis to determine the cause of this error when accessing bank transactions and provide a resolution.
Here's how to connect with them:
- Sign in to your QuickBooks Sole-trader account.
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Choose a way to connect with us.
- Follow the on-screen steps.
Please refer to this article for their support hours: Get help with QuickBooks products and services.
In the meantime, you may consider entering your bank transactions into QuickBooks, manually. You can visit this article for further guidelines: Import your data into QuickBooks Sole Trader.
The support team should be able to assist you in resolving this issue promptly. If you have any further questions or need additional assistance during this process, please don’t hesitate to reach out to the Community space again. Your satisfaction is important to us, and we’re here to help you every step of the way.
