Greetings, @qualitycakemirel.
There are various reasons why a QuickBooks Online (QBO) subscription is being charged extra. Let me share the detailed info below so we'll know what to do with it.
To further understand why the QBO subscription is being charged extra compared to its original price, we'll need to find the reason behind it. You can read the list below:
- The Payroll mid-billing cycle is turned on.
- You upgraded to a higher subscription.
- You have different companies, and you will be billed for each one.
- There's a subscription you forgot to cancel. Please know that cancellations have to be manually performed by the primary admin user.
- There's a second charge related to the pre-authorisation process for credit card payments.
Feel free to read this article for more info: How to understand your subscription rates and charges.
Also, by reviewing your payment history, you can confirm if one of the reasons above applies to the extra charge. Here's how:
- In your QBO account, go to the Settings section and select Subscriptions and Billing.
- Review the info in every section.
- Select View payment history from the QBO tile to see billing history for the last six months.
For additional details, check this article: Manage billing, payment, and subscription info in QuickBooks.
If it isn't there, I recommend contacting the QBO Care Team. They can pull up your account in a safe environment and review the root cause of the extra charge of your subscription.
You might want to change your sign-in information for security reasons. Check out this article: Update or change your Intuit Account sign-in information.
The Community is always here to offer solutions to your QBO issues. For additional QuickBooks billing-related concerns, click the Reply button below. Enjoy the rest of the day, and have a good one.
