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klous-1
Level 5

County printing as abbreviated two letters

On invoices, delivery notes and other documents, the county is printing as only two letters.

 

There is an ongoing case, 15143391032. 

 

Each time I ask for an update I am told "tomorrow".  I'm tired of asking so I ask you to update everyone here.

 

This has been ongoing since August or September when the document changed.

5 REPLIES 5
ClaireSamanthaS
QuickBooks Team

County printing as abbreviated two letters

Hello there, klous-1.

 

We appreciate the effort you’ve made to follow up on this matter. Let me provide additional explanation on this below.

 

Rest assured, that the issue is being thoroughly reviewed by the appropriate team. To stay updated on the progress, we suggest checking the Resolution Center within your QuickBooks Online (QBO) account. Additionally, please monitor your email inbox for relevant updates.

 

For further assistance, we recommend contacting our customer phone support team. They can provide additional guidance and ensure questions or concerns are addressed promptly.

 

To contact:

 

  1. Sign in to your account, then go to the Help menu.
  2. Select Contact Us from the Search tab.
  3. Enter a short description of your concern.
  4. Choose a way to connect with support.

 

If you have additional questions or concerns, feel free to click the reply button below.

klous-1
Level 5

County printing as abbreviated two letters

It's not shown in the Resolution center.

 

I won't waste further time phoning you, I'm sure you can find out and update us here.

klous-1
Level 5

County printing as abbreviated two letters

Any updates yet?

 

Still not fixed.

Jane_M
QuickBooks Team

County printing as abbreviated two letters

Thanks for checking in, @klous-1. The best way to get the most current update on your specific case is to contact our Live Support Team directly. They have specialised tools to help provide you with the latest status and any new information as soon as it becomes available.
 
To ensure timely assistance, please note our support hours:

 

  • Callback availability is Monday to Friday from 8:00 AM to 6:00 PM. 
  • Live chat support is available Monday to Friday from 8:00 AM to 10:00 PM and on weekends from 8:00 AM to 6:00 PM.

 

 The Community is always here if you need anything else.

klous-1
Level 5

County printing as abbreviated two letters

Confirmed by Intuit that they will not fix this.

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