Let's try changing the logo on a private window, jimmypayne.
There are instances that an issue like this occurs when the system encounters browser-related issues. I've added these keyboard keys to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
You can also log in on a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.
I've also added this reference for more information when paying bills: Enter bills and record bill payments in QuickBooks Online.
Let me know how these steps work on your end. Keep safe!
