CTF BUG

Hello Kgar, 

Welcome to the Community page, 

Can you do some troubleshooting for us to see if that resolves your issue. 

Could you please clear your cache and cookies, close the browser down. reload it log into Quickbooks and re run that report. 

Hello 

I am not sure if I done the correct thing, as I am german and did not understand 100 percent what you meant. I deleted all browser data and cookies, closed down Chrome opened it again, logged in intoQBO but same problem.

what else could it be?

thanks

Karin

Hi Karin,

Thanks for trying those steps, would it be possible for you to attach a screenshot capturing the error in your reply so we can see exactly where you are seeing this? 🧐

On the exception report, the 'Name' field usually relates to the customer/supplier name which is selected on the transaction. 

Thanks

Hello,

not o my the problem with the bug persits but now I got transactions 01/2019 and 02/2019 marked as filed in my 08/20 Vat Return exception report although I only started using QB from 01/19. I manually added transactions from 01/19 and 02/19 but they shouldn't appear as filed.  But the biggest problem is that QBO wont let me file my VAT Return.

I don't want to be fined because the QBO software caused the problems.

Please help

Thanks

Karin

Hi there, @kgar.

You can contact our QuickBooks Support to check your account and help you fix the bug in your VAT Return. Let me assist you on how to contact our support:

1. Go to the Help icon.
2. Click the Contact Us button.
3. Enter your concern in the field, then hit Let's talk.
4. Select either Start a chat or Get a call.
5. Fill up all the information needed.
6. Click Submit or Confirm my call.

Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.

I've also added an article to learn more about theVAT Exceptions and Reports in QuickBooks Online.

Please know that I'm always around here in the Community to help. Take care, and have a great day.