Hi there, @kgar.
You can contact our QuickBooks Support to check your account and help you fix the bug in your VAT Return. Let me assist you on how to contact our support:
- Go to the Help icon.
- Click the Contact Us button.
- Enter your concern in the field, then hit Let's talk.
- Select either Start a chat or Get a call.
- Fill up all the information needed.
- Click Submit or Confirm my call.
Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.
I've also added an article to learn more about theVAT Exceptions and Reports in QuickBooks Online.
Please know that I'm always around here in the Community to help. Take care, and have a great day.