Thank you for visiting the QuickBooks Community. I appreciate you for performing some steps to see if other is experiencing the same issue. With this, I'll be sharing details to ensure that your customer can open invoices.
Since the invoice you've sent saying that the entry is unavailable, I recommend advising your customers to access the View invoice link through a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using.
For Firefox or Microsoft Edge, press Ctrl + Shift + P.
Additionally, please refer to this article to view different details on how QBSE tracks everything about your transactions throughout the year so your account stays accurate: QuickBooks Self-Employed Overview.
Don't hesitate to visit and drop a post in the Community again if you have other concerns about sending invoices or questions about QuickBooks. We're looking forward to helping you out in the Community space.
Same problem here. We send and receive invoices from numerous suppliers and accounts and all are having this issue. Hopefully intuit fixes it on their end. FYI, incognito and clearing caches does nothing.
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