Customers not receiving invoices from my businesses quickbooks account

There are a couple of reasons why clients aren't receiving emailed invoices from QuickBooks Online, MHC2025.

The most common reason is that the emails are ending up in their Spam or Junk folders. Many email providers have strict filters that can mistakenly flag invoices from QuickBooks Online as spam.

I'd suggest asking your clients to check those folders first to see if the invoices are there.

If you recently imported QuickBooks Desktop data into a QuickBooks Online company, you may need to reset your email address. Here's how:

1. Go to the Gear or Settings icon and select Account and settings.
2. Proceed to the Company section, then select Edit ✎ in the Contact info field.
3. Delete the email address and click Save.
4. Go back to the same section and re-enter your email address, then click Save once done.

Aside from that, you can also seek help from their IT expert to add the QuickBooks mail server host names and IP addresses to your outgoing mail servers' allowlist. This is so your QuickBooks emails aren't mistakenly marked as spam.

Proceed to the Solution 3: Configure server to accept QuickBooks mail server host names and IP addresses section of this article for additional details about this: 3 solutions for when customers aren't receiving your emails.

Let me know if you need anything else.