I understand the importance of generating reports to customers with mandates and those without in QuickBooks Online, Dizzy9565.
There's an ongoing investigation regarding the direct debit mandate not displaying under the Lists menu. Rest assured, our product engineers are implementing a solution. Consider contacting our Customer Care Support team to add you to the list of affected users and receive updates once available.
Here's how:
- Click the Help menu in the upper-right-hand corner.
- Select Search and tap Contact Us.
- Enter a short description of your concern (direct debit mandate) and tap Continue.
- Choose a way to connect with us. Either Start a chat or Get a callback.
In the meantime, you can use this link to access the mandates page: app.qbo.intuit.com/app/mandates.
You may also check our Manage mandates within GoCardless for more details on managing direct debit mandates in QuickBooks Online.
Moreover, I've added an article that answers frequently asked questions about GoCardless for QuickBooks Online: Learn more about GoCardless direct debit for QuickBooks Online (FAQ).
Your patience is much appreciated in this matter. I also want to assure you that I will be actively involved in monitoring the progress of this investigation. If you have any queries or concerns about direct debit mandates in QBO, please feel free to ask.
