Welcome aboard to the Intuit Community, kath3.
Thanks for being part of the QuickBooks family. Let's sort out why you're getting while tracking transactions.
Just to clarify what are you trying to do when you receive the error? If you created an expense and added a tax code with the rate, the program wouldn't allow you to directly enter a VAT on the transaction.
Instead, you’ll have to make a bill and input the VAT from there. Here's how:
You should now be able to track transactions seamlessly.
If this isn’t the case, I appreciate if you can add more details to help me get on the same page. Looking forward to hearing from you. Thanks in advance.
In the bank feed I have a few overpayments and refunds for customers and I can seem to assign them back to the customer. When I try and assign to the debtors which I used to do, it comes up with the error message. Maybe it might be worth a call so I can show you?
Are you trying to select a VAT code for this transaction when on the Bank Feed?
Try and do this outside of the bank feed - using the Plus Icon to create the transaction. Put the date on the transaction matching the date on your bank feed, and the amounts match, it'll find a Match without this error.
Q'books is linked to my bank account and the transactions flow in for review. When an invoice is paid it flows through as the category Debtor , until today that is, I clicked this and everything matched. Now I am getting the above error message. Help! I can't add the transaction to the account so just waiting for review.
Point no. 1 - We received payment from our Logistic partner approx. 35,000 and when we chose
Transaction Type - Deposit, Customer - Blockchain Courier - Client COD (Under Account Receivable), Category - Blockchain Courier - Client Cod, (Under Account Receivable)
Tax - (…..) I do not know what to define or add.
Even if I add the Vat Input 14% the message comes "You cannot track tax on accounts of types Accounts Receivable and Accounts Payable" (This attachment already uploaded in first reply)
Please help me its really concern to me to know why I am getting this issue even on Supplier payment when we are uploading bank entry and then trying to map in the concern ledger but not getting mapped.
(This attachment uploaded now)
Thanks for coming back to us with more information.
So it is because you are trying to post VAT on a debtors account which you cant do as it's a payment on account type. You need to select 20%s vat code and in the taxes vat setting have FRS set up at the correct rate so your 14% then it will calculate the amount correctly for you. So no use debtors/creditors for these types of transactions because it won't let you add vat on. You need a physical transaction to apply it to.
Good day, VVV2.
I understand that you need to fix the error message when you add the downloaded transaction.
We need to make sure that you successfully set up the tax. If you haven't yet, please check his link for your reference: Set up tax.
If this issue persists, please reach out to our QuickBooks Online Support Team. They can further investigate why it requires a tax code when categorizing transactions.
Here's how to get in touch with our support:
I'll be here if you need more help. Thank you and stay safe!