Welcome aboard to the Intuit Community, kath3.
Thanks for being part of the QuickBooks family. Let's sort out why you're getting while tracking transactions.
Just to clarify what are you trying to do when you receive the error? If you created an expense and added a tax code with the rate, the program wouldn't allow you to directly enter a VAT on the transaction.
Instead, you’ll have to make a bill and input the VAT from there. Here's how:
You should now be able to track transactions seamlessly.
If this isn’t the case, I appreciate if you can add more details to help me get on the same page. Looking forward to hearing from you. Thanks in advance.
In the bank feed I have a few overpayments and refunds for customers and I can seem to assign them back to the customer. When I try and assign to the debtors which I used to do, it comes up with the error message. Maybe it might be worth a call so I can show you?
Are you trying to select a VAT code for this transaction when on the Bank Feed?
Try and do this outside of the bank feed - using the Plus Icon to create the transaction. Put the date on the transaction matching the date on your bank feed, and the amounts match, it'll find a Match without this error.