Hi accountsassistan Thanks for reaching out to us here on the Community. A number of our customers have been able to resolve the issue that you're experiencing by disconnecting and reconnecting the GoCardless app, please note this can only be done by the user that initially connected the app. In the event that it's not convenient for you to disconnect and reconnect the app we have also created a case and added your details to the ongoing investigation that our engineers are working towards resolving, when there are any updates or when the issue is resolved you'll be notified by email from the case.
