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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
mandycorner16
Level 1

For twenty four hours my bank transactions haven't updated. The balance on the account updates when I receive a payment, but the actual transaction doesn't show!

 
1 REPLY 1
ShyMae
QuickBooks Team

For twenty four hours my bank transactions haven't updated. The balance on the account updates when I receive a payment, but the actual transaction doesn't show!

I appreciate your sharing detailed information, Mandy. I understand the impact of delayed transaction updates on managing finances.

 

QuickBooks relies on data provided by your financial institution to update your transactions. Since your balance is updating, but actual entries aren't showing, let's refresh your bank feed to help it sync.

 

Please start by navigating to the Transactions tab and clicking the Refresh area. Please see the attached screenshot for visual reference.


If the issue persists, I recommend logging in to your bank's website to confirm if everything is working smoothly on their side. Occasionally, financial institutions undergo maintenance or experience server issues that temporarily disrupt the connection needed to sync data with QuickBooks.

 

If everything looks good with your bank, I suggest logging out of your account and then logging back in to refresh the system.

 

If your financial institution is experiencing issues and you need immediate access to your transactions, I recommend logging into their website. From there, you can download a file of the missing transactions and manually upload it into QuickBooks.

 

Please let us know if you need assistance with anything else. We're always here to help.  

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