Hello there, Info1stchoicedec. Could you please confirm if you encounter any errors when trying to snap a receipt? Any additional information would be very helpful for us to move towards a resolution.
One possible reason for this issue could be app glitches or outdated software. Since you've already performed several troubleshooting steps, I suggest trying to use a mobile browser on your tablet to take a photo of your receipt.
If the issue persists, I'll connect you with our Live Support Team to take a closer look at your account in a secure setting and conduct a thorough investigation into the issue.
To reach them, click on the Help (?) icon, then scroll down to select the Contact Us button and follow the prompts. You will have the option to request a callback or initiate a live chat with an expert.
You can refer to this article for guidance on support hours: How to Get Help with QuickBooks.
If you have any additional concerns, please don't hesitate to post in the Community again.
