Hello, I have noticed monthly charges from QuickBooks despite the fact that there have been 2 bigger amounts deducted from the account on the yearly basis subscription.

Hi there, opulentbeauty.

You may have overlapping subscriptions or add-on services that are billed on different cycle plan than your main annual plan, which is why you're seeing different charges.

In QuickBooks Online (QBO), annual plans often cover the base software, but additional features like Payroll and QuickBooks Payments (transaction fees) can trigger separate monthly charges.

You can check what QuickBooks is billing you for. To do so, here's how:

1. Go to the Gear icon and select Subscriptions and Billing.  
2. Under the Your Company column, check actives subscriptions. You will see a list of everything you are being charged for.

If you notice that the two larger amounts are charges for the same service or item, take a closer look at your billing history for clarity.
 

1. In the Subscriptions and Billing tab, select View Payment History.
2. Look for the Invoice Number and Description.
    

On the other hand, if you can confirm that this is a duplicate charge, I recommend reaching out to our support team, who can securely review your account and conduct a through investigation into this issue.

Here's how you can contact them:

1. Click the (?) Help button located in the top-right corner of your QuickBooks Online Sole Trader account.
2. Scroll down and select the Contact Us button, then follow the prompts.
3. Choose your preferred method of communication to reach out to them.

Our Live Support Team is available during the following hours:

• Callback support: Available Monday to Friday, from 8:00 AM to 6:00 PM.
• Live chat support: Available Monday to Friday, from 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.

Let me know if you have any additional questions or need help with QuickBooks. The Community Team is always right here to help.