Hi there, cj-walsh. You cannot delete an invoice if it has a payment applied to it. If the payment is already linked to a bank deposit, you will need to delete the deposit first before you can remove the payment and the Invoice or Sales receipt.
To delete the deposit:
1. Click on the Gear icon in the top right corner and select Chart of accounts.
2. Find the bank account where the deposit was recorded and click on Account history.
3. Locate the deposit you want to delete and click on it to view its details.
4. Finally, click the Delete button to remove the deposit.
To remove the payment:
- Navigate to My Apps and select Sales & Get Paid.
- Go to Sales transactions and locate the customer whose payment you want to remove.
- Select View/Edit next to the customer’s payment record.
- In the Receive Payment page, choose the invoice you want to delete.
- Select the More option at the bottom of the page, then click Delete.
When deleting the Sales receipt, you can follow the same steps above.
Once completed, you can now remove the duplicate invoice from the Invoices page. If you have already filed the VAT return containing these duplicates, I recommend consulting your accountant on how to record a VAT adjustment in your next period.
Feel free to return whenever you need further assistance.
