Hi, I am unable to log into my Quickbooks app it says "This account doesn't include access to Quickbooks online", how do I fix this please?

Hello there, thesocialsetup.

The error message This account doesn’t include access to QuickBooks Online usually happens when there is a problem with the login details or the account permissions. Remember that the QuickBooks Self-Employed (QBSE) app is different from the QuickBooks Online (QBO) app. If you access your QBSE account using the QBO app, you might see this error.

While the QBSE app is no longer available for download from the App Store or Play Store for new users, you can still access your QBSE account via a web browser to continue your tasks.

For the previously installed QBSE app, it will continue to function as normal. However, if you wish to install the app on a new device, you may find it unavailable due to its discontinuation.

Let's ensure that you download the correct QBSE app on your mobile device:

1. Open the Google Chrome browser on your mobile device.
2. Enter QBSE - Apps on Google Play in the search bar or click this hyperlink to be redirected to the correct page.
3. Attempt to download and install the app from the available link.

We're still here to back you up if you have any questions or need further assistance during this process.