Greetings, bebily59.
Since you're unable to connect this account, you can consider using the Webconnect feature. This allows you to upload transactions and then download them into QuickBooks.
I have a few easy steps to accomplish this task.
- Go to Banking on the left panel and select Banking to open the Bank and Cards page.
- Click on the drop-down for Update to pick the File upload.
- Hit the Browse button in the Get your info from your bank section.
- Select Open and then hit Next.
- Follow the instructions on how to map the entries and then import them into your account.
I also suggest sending request support for your bank. For detailed instructions, follow the steps in this article and go directly to the Request support for your bank section: Identify the correct bank.
Additionally, the following articles provide a quick overview of the correct file format, size, and steps to get the bank data.
If you have any other concerns, let me know by leaving a comment below. I'm always here to help. Wishing you a good one.