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thesavvycaters
Level 1

How can I disconnect Ebay Connector? When I press three dots all I get settings for setting the way I want data to be synced, I cannot find how to disconnect it

When I click on three dots all I get is "Transaction sync start date" "Retrieve settings" "Sales settings" "Items settings" "Tax settings" "Payment settings"

1 REPLY 1
GenmarieM
QuickBooks Team

How can I disconnect Ebay Connector? When I press three dots all I get settings for setting the way I want data to be synced, I cannot find how to disconnect it

Hi there, thesavvycaters.

 

Let me help you disconnect your eBay connector from your QuickBooks Online (QBO) account.

 

It is important to note that only QBO Admin users can connect and disconnect integrated apps. Since the Disconnect button isn’t visible when you click the three dots, another user likely installed the eBay connector app.

 

To resolve this, I recommend changing the admin of the app connection to enable the disconnection process. Here’s how:

 

  1. Search for the eBay connector and select the app.
  2. Review the message details and select Change Admin.
  3. Make any necessary adjustments to the settings.
  4. Verify that the app is now associated with your user ID by navigating to My Apps.

 

Once you’ve changed the admin, you’ll be able to disconnect the app by following the steps outlined in the article Connect and disconnect eBay transactions in QuickBooks Online.

 

Feel free to return to this thread if you have any additional questions.

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