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Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
usersales11
Level 2

How do I make a complaint about Quickbooks support?

IF YOU HAVENT TRIED THIS NEW QUICKBOOKS..I ADVISE YOU TO NOT WASTE YOUR TIME

We have had Quickbooks since the 1980's and bought the exsisting programe at that time ...all was well until they changed last year and we were forced to now pay a monthly fee. This would not be a problem if the programe worked!! Its rubbish!! and so frustrating to use, the support they offer cannot be recified as no one has the knowledge to not only change all the data from the exsisting programe, but cannot answer simple questions, and in the end close the conversation!! We have struggled with this new Quickbooks all this year and it is twice as long to use..I could list all  the things it dosn't do but it would take too long.

Fiat Lux - ASIA
Level 15

How do I make a complaint about Quickbooks support?

@usersales11 

Are you still using QB Desktop UK version or switch to QB Desktop US version with a one time license?

 

GeorgiaC
QuickBooks Team

How do I make a complaint about Quickbooks support?

Hi usersales11, thanks for joining this thread.

 

I'm sorry to see you've not had a great experience with this and we'd like to take care of any issues you're having. Can we confirm which version you've moved to, and the specific problems that you're encountering? 

Jamie Gibson
Level 1

How do I make a complaint about Quickbooks support?

Their support is useless.  My subscription went up $20/month but the help is now obsolete.  I tried online, after over an hour waiting it disconnected me.  I've been on a call back list for a few hours.  I tried all day yesterday and today to get through with no luck.  I jus want to update my tax table but it says my product number is invalid.  I have gone through 4 online steps to rectify this with no luck and now my time is just being wasted.  I liked this product before but would not recommend unless you are a tech genius. 

Fiat Lux - ASIA
Level 15

How do I make a complaint about Quickbooks support?

@Jamie Gibson 

Switch to QB Online? Otherwise, you should convert to another accounting app and purchase our conversion service.

Angela Crossan
Level 2

How do I make a complaint about Quickbooks support?

Hi There,

 

Can anyone help with how I can complain about issues i am having with export and import of data, also i have had to call support many times regarding this and had online chats. As soon as i resolve one issue i have another. Everytime they send me an email they are closing the case so when i try and reply to say that the instructions havent worked it just tells me the case is closed and i cant reply. How do you open a case so that you can keep going back and forward with the issue to get it resolved. I am at the point where i will cancel my subscription and move everything to another provider.

 

Thanks 

Angela 

Fiat Lux - ASIA
Level 15

How do I make a complaint about Quickbooks support?

@Angela Crossan  

Any specific issue?

Angela Crossan
Level 2

How do I make a complaint about Quickbooks support?

Hi There,

 

I have had several issues with data, the size of files, how to actually export the data. The cog wheel on extracts certain data and these sections dont have matching import sections. The other data ie invoices, customers, chart of accounts, bank transactions all has to be exported seperate. When you have as many transactions as i do (7 years worth) this is not a simple process as you can only import 1000 excel lines at a time, is there no way of IT moving over my full user data to another user, i cant understand why it is actually easier to move to another provider than stay with quickbooks and the support has been pretty horrendous as they only deal with one issue at a time and when they give a solution something else goes wrong connected to it and i have to start the whole support request fresh which means you are constantly explaining the same thing over and over again. I was told on Friday i would need an accountant to move the data which also is not an option for me!

 

Thanks 

Angela 

Fiat Lux - ASIA
Level 15

How do I make a complaint about Quickbooks support?

@Angela Crossan  

Do you need to migrate data from QBD UK to QBO UK, or else?

https://quickbooks.grsm.io/UK

 

Angela Crossan
Level 2

How do I make a complaint about Quickbooks support?

Hi There,

 

No i am moving quickbooks online to quickbooks online, both uk.

 

Thanks

 

Fiat Lux - ASIA
Level 15

How do I make a complaint about Quickbooks support?

@Angela Crossan  

You mentioned "file size".

Anyway, if you want to clone your data, utilize the Copy feature available in a backup restore app.

https://rewindio.grsm.io/quickbooks

 

Should you only need to migrate some portion of data, utilize a migration tool.

https://transactionpro.grsm.io/qbo

 

Otherwise, contact us in private if you need to purchase our data conversion service to another accounting app. 

Medical Clinic
Level 2

How do I make a complaint about Quickbooks support?

I need help filing a complaint about QuickBooks/Intuit/tsheets.  In the last month, I cannot send direct deposit paycheck (16 hours later told to cut paper checks).

No matter who I have on the phone, "someone else has to take care of it" usually engineering.  Payroll is just a small portion of my job.  I have spent so many hours on the phone with this company.  That is the reason we have QuickBooks Intuit, so they can do the job.  They are suppose to be the payroll company, right.

I am at a loss because I cannot switch to a new payroll company until the beginning of the year (due to tax reasons).

I cannot believe this company is still in business.  I know my business would be closed.

Can any tell me who to file a complaint with so no one ever uses this company?

I feel bad for the technicians on line.  Many have told me they have not had sufficient training and cannot help with certain things.  Apparently, many employees have quit and they have no help.  Again, please tell me who to reach out to.  Thanks. 

 

 

tbryan
Level 1

How do I make a complaint about Quickbooks support?

My name is Tim [last name removed] President of [company name removed]. We run a Union shop in NJ. Our Union employees Disability Insurance is run through the Union not the State of NJ. For this reason we must disable the automatic SDI deduction.  Up until recently this was a simple phone call to a QB's Payroll representative and a pleasant 5 minute conversation. I gave them a code, they gave me a code and I was able to disable the automatic SDI deduction.  We can no longer accomplish that! Multiple times we have engaged with QB's support with no solutions. Today alone at least 4-hours was spent with no results in multiple phone calls and chats!!  

THIS MUST STOP!!! This MUST become a simple stream lined task, as it was!! We will be hiring multiple Union employees over the next several weeks. You are crippling our office with multiple people attempting to accomplishing this simple task!

SOMEONE PLEASE HELP US GET THIS DONE!!!

Sincerely,

Timothy [last name removed]

[email address removed]

 

AlexV
QuickBooks Team

How do I make a complaint about Quickbooks support?

Hello tbryan!

 

I understand what you're feeling now. I'm here to assist you in deleting the deduction.

 

You have an option to delete the deduction on your end. Let's visit the employee's profile and remove it from there. You can follow these steps:

  1. Go to the Workers or Payroll menu and select Employees.
  2. Select the name of the employee and click Edit employee.
  3. From the Does [employee] have any deductions? section, select the trash bin icon beside the deduction item.
  4. Tap Yes to confirm the deletion.

 

Please refer to this article on how to manage your deductions in QuickBooks Online Payroll: Change or delete a payroll deduction item.

 

QuickBooks Online Payroll offers different reports to see your business's finances. Please check this link to the list of available reports and how to customize them: Run payroll reports.

 

I'll be here if you have additional concerns. Take care always!

miliescu
Level 2

How do I make a complaint about Quickbooks support?

I called the number given for QB complaints and it did not work!

MariaSoledadG
QuickBooks Team

How do I make a complaint about Quickbooks support?

I wish I can make it better,miliescu.

 

I know how you want to get addressed as soon as possible. You may want to reach out to our support team so they'll be able to assist you with your needs. They have the necessary tools to pull up your account in a secure environment. Here's how to reach them: 

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter your concern. 
  3. Select I still need a human, then proceed with Contact us or Get help from a human.

Choose either Chat or Callback.

In case you may want to access some of our articles for your guide. You can use this link: https://quickbooks.intuit.com/learn-support/en-uk.

 

Fill me in if you have any questions about QuickBooks Online. We're here to make sure you'll get the help you need. 

Fiona Ridgers
Level 1

How do I make a complaint about Quickbooks support?

I cant log into my new account.. your online support keeps giving me a US number to call. I called the helpline for the first time to be told you cant help as i have a self employed account. Which of course I didnt know because I cant log in to see anything in the account.. I have used multiple browsers and computers, cleared caches and just want to log into start my account. 

Fiat Lux - ASIA
Level 15

How do I make a complaint about Quickbooks support?

@Fiona Ridgers 

US numbers to call? It is possible you are using QBSE US version, not UK version if you are located in UK.

https://quickbooks.grsm.io/UK-SE

 

Try opening the link on your private/incognito browser and login to your account. 

Ashleigh1
QuickBooks Team

How do I make a complaint about Quickbooks support?

Hello Fiona, we can see you have a simplestart account please can you log into your account using this link please click on sign in top right> QB online> enter log in details. Let us know if you still have an issue logging into your account 

tom Poole
Level 1

How do I make a complaint about Quickbooks support?

How can I raise a complaint?

 

The live chat is ridiculous and not very helpful at all?

 

Maybelle_S
QuickBooks Team

How do I make a complaint about Quickbooks support?

Hello there, @tom Poole.

 

This isn't the kind of service we want you to experience. I may haven't personally experienced what you've gone through, but know that you have the right to be heard, and I'm here listening to you.

 

I want to make sure that your initial issue has been resolved. If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and help get it taken care of.

 

To file a complaint, you would need to contact the phone number you reached out to and ask to speak with a supervisor. This will ensure that the feedback goes directly to someone in the department you were working with.

 

Additionally, I'd like to let you know that aside from contacting the Phone Support Team, there are various avenues to get assistance with QuickBooks. We have the Online Chat that you can reach out from Mondays to Fridays 8:00 AM to 10:00 PM and you got me here in the Community. 

 

Our articles might have something that can help, too. You can check this link: Help articles.

 

Thank you for your feedback, and please let me know if there is anything I can do to help.

miliescu
Level 2

How do I make a complaint about Quickbooks support?

The story is too long and the experience was too painful for me to even write about it. In my 21 years in business I never encountered a more disorganized customer service. Let's just say that I never want to hear Quickbooks word after this tax season year. This is the second time when I tried to upgrade my desktop software and the migration became a nightmare. Regarding my new QB web account, I found it unacceptable that the software cannot migrate all the credit card entries from my bank (bank of America). The customer service told me that this is a well known issue and that QB is working on fixing the issue. Well, your techs should try to move faster on addressing that issue.

miliescu
Level 2

How do I make a complaint about Quickbooks support?

The story is too long and the experience was too painful for me to even write about it. In my 21 years in business I never encountered a more disorganized customer service than QB. Let's just say that I never want to hear word Quickbooks after this tax season year. This is the second time when I tried to upgrade my desktop software and the migration of the old data became a nightmare. Regarding my new QB web account, I found it unacceptable that the software cannot migrate all the credit card entries from my bank (bank of America) to the QB web account. The customer service told me that this is a well known issue, and that QB is working on fixing the problem. Well, your techs should try to work faster on addressing that issue.

Fiat Lux - ASIA
Level 15

How do I make a complaint about Quickbooks support?


@miliescu wrote:

Let's just say that I never want to hear word Quickbooks after this tax season year. 


 

@miliescu 

You should switch to another accounting app.

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