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Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
GraceC
QuickBooks Team

How do I make a complaint about Quickbooks support?

Hai, popeyeoct.

 

Can you provide the best resolution for your concern, may I know what specific bank you're trying to link with your QBO? Also, are you getting an error message? You can leave a comment down below to add more details of your concern. This can be done by clicking the Reply (green) button.

 

In the meantime, you may check out this article that tackles fixing online banking error in QBO: Fix online banking errors in QuickBooks Online.

 

Please let me know if you need anything else.

Daniel12m
Level 3

How do I make a complaint about Quickbooks support?

Unfortunately QuickBooks have been unable to resolve my issue after many emails back and forth over the past few weeks.

 

They have completely messed up my billing (charging me random amounts with no explanation)


if you want an accounting package with good customer care, then QuickBooks is not the way to go.

if 

eMagine Solutions
Level 3

How do I make a complaint about Quickbooks support?

For an international company to not offer international support and telephone support is really poor. 

eMagine Solutions
Level 3

How do I make a complaint about Quickbooks support?

For me they do not offer telephone support, just chat which is really slow and non responsive. 

Daniel12m
Level 3

How do I make a complaint about Quickbooks support?

Yes I was warned before joining Quickbooks that their customer care is almost non existent if anything goes wrong.

 

Not exactly a company you want to trust with all your financial information so I will be moving on from them.

Will Weatherhead
Level 1

How do I make a complaint about Quickbooks support?

Hi,  I have been waiting a week for a response and a fix for an issue with standard payroll not posting  journals this issue apparently it needs a fix from the tech guys. This has been going on for 3 weeks and I haven't heard a thing back from anyone to try and resolve the issue. I have called and emailed all week, I am quickly losing faith in QB and I had been a desktop customer for many years before having to switch because payroll support was being withdrawn for desktop.

 

PLEASE HELP ME GET THIS RESOLVED

katherinejoyceO
QuickBooks Team

How do I make a complaint about Quickbooks support?

Hey there, @Will Weatherhead.

 

Thanks for hopping into the thread and for voicing out your concerns to us. I understand the urgency to have the Journals to post on all pay-runs gets fixed as soon as possible.  

 

As per checking, the status of the investigation for the INV-45460 is still In-Progress. I can only assure you that our engineers are still diligently toiling to come up with the resolution. 

 

Meanwhile, since you've already contacted our support team, you must have been added to the list of affected users. Thus, as soon as we have an update, an email will be sent to you to assure you're up to date with the progress of the investigation. 

 

We appreciate you for extending your patience on this matter. I've included this article to help guide you more about the Standard Payroll in QuickBooks: QuickBooks Online Standard Payroll Hub.

 

Feel free to comment below if you have more questions. We're always happy to assist. 

 

bear Sewciety
Level 1

How do I make a complaint about Quickbooks support?

I would like to submit a compaint about the support team. I asked a question, but the guy replied with a few back and forth, he still couldn’t address my problem, while I have tried to explained my situation clearly. I’d rather he just told me QBO cannot do so. It makes me very frustrated.

JamesDuanT
Moderator

How do I make a complaint about Quickbooks support?

Hello bear Sewciety,

 

Your voice is important to us so we can improve our services towards you. Submitting complaints are best done when speaking with our representatives. They can pull up your account and take note of the details that you want us to improve.

  1. Log in to your QBO account.
  2. Click the Help menu in the upper-right corner and select Contact Us.
  3. Enter the details of your concern and click Let's talk.
  4. Select how you want to reach them (phone or chat).
  5. Enter the necessary information to complete the request.

We always appreciate your feedback which helps us grow as better supports.

clind
Level 2

How do I make a complaint about Quickbooks support?

Terrible support for QB MAC.  I have been trying all day to talk to someone.  Yesterday I was on the phone for 2.5 hours (most of it was waiting while the person typed something and then told me the next things to try) and then they told me that I had to call back in the morning.  I called at 6:20 AM PT (my time) and said that I had talked to someone yesterday that was nice, but not knowledgable so I wanted to talk to second level support.  After 30 minutes of the agent trying to get 2nd level, I was told they would have to call back.  It has been ten hours and no call.  I called this afternoon and said that I wanted to talk to a manager.  After 43 minutes I was told one would call me.  I asked WHEN, I heard typing (I assumed IMing with someone) and then I was told within 5 minutes.  Thirty minutes later, no call from the manager, and still no call from 2nd level support.  So I called again.  I said I was not hanging up until I was talking to a manager.  After nearly an hour I got a call, Ana greeted me with Good Morning, it was 4:45 PM PT.  She said she was in the Philippines.  After I told her of all the issues she asked a couple of questions and then said she would find the technical supervisor to help me.  I was on hold for about ten minutes and then had a dial tone.  So I am on the phone again (4th time today), 15 min so far, waiting for another manager.  Meanwhile, back at the office, QB for MAC is NOT working in multi user mode.  A very simple network and the product is not working.  

clind
Level 2

How do I make a complaint about Quickbooks support?

Well, I was on hold and was disconnected after 20 min.  I guess they never found a manager.  I heard earlier that a manager did try to call me but it was busy.  The number I gave was my cell, which had not been used during the time.  And when is a cell busy, typically it goes to vMail.  And why did Ana not call me back after getting disconnected, she called me once.  Time to call a fifth time.

jeffreydmarks
Level 1

How do I make a complaint about Quickbooks support?

I have been trying to get a resolution to my quickbooks online payroll and the people at the help desk cant help resolve my problem.  I asked for help from a tax professional in the company and have gotten no reponse.  They keep sending be back to the same people with no help.  Quickbooks took $18,000 by mistake and cant give me any guidance to the money back.  Is there someone who can help? Does this need to be ligated to get some attention?  This all started when I changed from Desktop to online.

Daniel12m
Level 3

How do I make a complaint about Quickbooks support?

QuickBooks seriously need to improve their customer service. You cannot have a good product and not back it up with good customer care. If it stays like this, I see myself moving to another provider unfortunately.

eMagine Solutions
Level 3

How do I make a complaint about Quickbooks support?

Agree customer service is terrible, I think it is an outsourced contact / support centre so you generally get poor service when it is a third party. 

 

Can you recommend any other products, we are looking at Xero, Sage and FreshBooks?  Also I have heard good things about Wave and it is Freemium.

Holly17
Level 1

How do I make a complaint about Quickbooks support?

I need to make a complaint and wish to cancel my purchase of quick books that i made yesterday. The customer service has been beyond dreadful and it seems no one knows how to set up my accounts for an ebay store despite being sold this as perfect for that kind of business. I have had your sales representatives promise to call back 3 times with no call backs & had the line cut twice.

I would not recommend this company if i paid to do so!

Please advise how to make this complaint formal.

Holly

 

Daniel12m
Level 3

How do I make a complaint about Quickbooks support?

@eMagine Solutions You should try Xero, very simple to use with great integrations,

 

Regards,

 

Daniel

Daniel12m
Level 3

How do I make a complaint about Quickbooks support?

Hi @Holly17 

 

are you based in the U.K.?

eMagine Solutions
Level 3

How do I make a complaint about Quickbooks support?

Thanks @Daniel12m 

 

We have been looking at Xero it looks pretty solid, appreciate the recommendation. 

 

 

screeningforles
Level 1

How do I make a complaint about Quickbooks support?

i pay $25.00 a month for quickbooks and cant even contact them to change a credit card billing that will not be good the next billing cycle. the customer service could not be worse

MaryJoyD
QuickBooks Team

How do I make a complaint about Quickbooks support?

I can help you update the billing details for your subscription, @screeningforles

 

Here's how to edit your credit card information:

  1. From the homepage, go to the Gear icon (), then select Account and Settings.
  2. Click Billing Subscription and click the Edit icon (✎) beside your payment method.
  3. You can now update your credit card info.
  4. Make sure the address in QuickBooks is the same as the one on your credit card statement.
  5. Click on Confirm card or Save once you're done.

However, if you still like to contact our Customer Support, I can show you how. But first, check our support hours and types for us to address your concern on time. 

 

You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. See this article for detailed guidance: Contact the QuickBooks Online Customer Support team. If you're from the UK, you can check this article instead: Contact the QuickBooks Online Customer Support team

 

If you have other questions, I'll be glad to answer them for you. Take care and have a great rest of the day!

KU2
Level 1

How do I make a complaint about Quickbooks support?

I would like to file a formal complaint about a Quickbooks support person. Please let me know how I can do this.

Mark_R
QuickBooks Team

How do I make a complaint about Quickbooks support?

I appreciate you for posting here in the Community, @KU2. And we're here to help you.

 

Firstly, I want to make sure that your issues are well taken care of. If you could please provide me with some more details as to what you were experiencing, I'd be happy to take a look at it and sort it out.

 

To file a formal complaint, I suggest contacting our Phone Support Team again. One of them will take over and assist you with filing a complaint.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. You'll be able to reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Keep safe always.

ATIG Asesores
Level 1

How do I make a complaint about Quickbooks support?

I have a billing issue that needs to be escalated and resolved asap. I am being billed for the incorrect amount and then told that a credit will be applied to correct the mistake but then the new billing cycle arrives and they forget to apply the credit and are asking me to wait until the next period, meanwhile my credit card has to sustain the payment for the wrong amount putting at risk the management of the credit available. Please help!!!! See CASE Billing : [removed]  

RCV
QuickBooks Team
QuickBooks Team

How do I make a complaint about Quickbooks support?

I am a customer myself, and getting billed for the incorrect amount can be tough to deal with, ATIG Asesores.

 

I know you already called but since this is a public forum, I'd suggest contacting our Customer Support Team again (with your case or reference number). They'll pull up and check your account in a secure environment. Then, they'll help you process your request and check further on what they can do.

 

Here's how to reach them:

 

  1. Click the Help icon on the top right. 
  2. Tap the Contact Us button at the bottom. 
  3. Enter a short description of your concern. 
  4. Tick Continue
  5. Choose Message an agent to connect with our support. 

contact1.PNG contact2.PNG contact3.PNG

 

To learn more about subscription charges, check out this article: How to understand your subscription rates and charges

 

I've got a link here that provides you with articles about managing your business in QuickBooks Online (QBO): https://quickbooks.intuit.com/learn-support/help-articles/misc/03/help-articles-uk?label=QuickBooks%....

 

Fill me in if you need a hand with managing your account or any QBO related. I'll be here to ensure your success. Keep safe always.

HTAOB
Level 1

How do I make a complaint about Quickbooks support?

After 5 years,2 companies with QB, we were scammed by a costumer and QB did nothing to help us, during the COVID-19 many clients don’t want people on their homes(we sell tvs and home audio equipment) so this client call for a tv we sent the invoice he paid it online the next day he called asking to pick up the tv because of the current situation (COVID-19) so we told him ok, during the moment he was taking the tv we help him get the tv on his car, we have photos of him, TAG number he even signed the order, a week went by the client submitted a chargeback we sent all the photos and signed documents and they still said we were lying and took $1,425.00 from us, we owed a small family business so imagine a hit like that during this difficult times, QB will not fight for you they just dont care 

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