Until I recently upgraded to Adobe Acrobat Reader DC I had no problems opening prior VAT returns. I now get an error message saying "Unable to locate PDF viewer". It then tells me that Adobe Reader is a free PDF viewer available to download and would I like to download it now?
If I click no then nothing happens. If I click yes it takes me to the website but then says that I have already got it downloaded.
Solved! Go to Solution.
I had the same issue just as my QB 2015 Pro came out of support. It would have been trivial for Intuit to have fixed, but I guess they have other things to fix.
I was having the same problem. WHen I switched my default program for opening PDF's from MS Edge to Adobe Reader Quickbooks would then display/print old reports. Hope that helps.
(To check/switch your default programs go to "Start"/"Default Programs (or Apps)"
Ok, I have QB 2018 and am experiencing the same problem. When trying to view a previous reconcilliation QB says it cannot find Reader and tells me to download it. But, I do have the current DC version on my computer
Let's get this working for you so you can pull up your previous reconciliation report, CPG.
This can happen if there are interruptions between the Adobe Reader and QuickBooks Desktop. Before we do any troubleshooting steps, I'd recommend creating a backup copy of your company file.
You also need to set the Adobe Reader as your default program. You can follow the steps in this link. (Though the article is for US region, you can follow the steps to set the default program.)
Aside from having an updated Adobe Reader, you also need to keep the QuickBooks Desktop release version up to date.
If the same thing happens when you pull the previous reconciliation report, you can follow Solutions 2-3 in this article: Resolve common issues on Previous Reconciliation report.
Keep us posted about this so we can review other troubleshooting steps if necessary.