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How do I open prior VAT returns when QB says that it is unable to locate PDF viewer and I already have Adobe Acrobat Reader DC?

Until I recently upgraded to Adobe Acrobat Reader DC I had no problems opening prior VAT returns.  I now get an error message saying "Unable to locate PDF viewer".  It then tells me that Adobe Reader is a free PDF viewer available to download and would I like to download it now? 

If I click no then nothing happens.  If I click yes it takes me to the website but then says that I have already got it downloaded. 

Solved
Best answer 02-07-2019

Accepted Solutions
Frequent Contributor **

Unload that DC version and download the acrobat reader an...

Unload that DC version and download the acrobat reader and it should work.

Dc for document cloud is to new for QB 2013 which used acrobat reader ver 9 or higher

12 REPLIES 12
Frequent Contributor **

Unload that DC version and download the acrobat reader an...

Unload that DC version and download the acrobat reader and it should work.

Dc for document cloud is to new for QB 2013 which used acrobat reader ver 9 or higher

Not applicable

This answer is correct, QB will NOT work with DC, I unins...

This answer is correct, QB will NOT work with DC, I uninstalled it, then searched for the older verison and then installed, and QB report on VAT or HST works again...but to find an older version you need the URL <a rel="nofollow" target="_blank" href="https://helpx.adobe.com/acrobat/kb/install-reader-x-windows.html">https://helpx.adobe.com/acrobat/kb...>
Not applicable

I had the same issue just as my QB 2015 Pro came out of s...

I had the same issue just as my QB 2015 Pro came out of support. It would have been trivial for Intuit to have fixed, but I guess they have other things to fix.


However, I fixed it so I can still use Adobe Reader DC rather than uninstalling and installing the less secure Adobe Reader XI. You can try it too if you have administrator privileges for your machine.

Before QB generates a PDF file, it checks for the presence of Reader XI by examining the registry. If it doesn't find it, it sends you to the Adobe site to get it. Of course, Reader XI isn't supported so you're back to square one.

With Reader DC installed, run regedit as administrator and navigate to HKLM\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader. Add a new key named "11.0" (without the quotes). Close all and restart.

Now QB is fooled into thinking Reader XI is present, but when it displays the PDF it has generated, it used whatever PDF viewer you have as default.

Not applicable

Extra to the steps that Paul has listed, the latest versi...

Extra to the steps that Paul has listed, the latest versions of Adobe DC need to disable "Sandbox Protection" or Quickbooks will show an error. To do this open Adobe DC and Edit --> Preferences --> Security (Enhanced) remove the check from the box "Enable Protected Mode at startup"
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Hi I just spent the whole afternoon trying to resolve th...

Hi

I just spent the whole afternoon trying to resolve this issue and I have a solution.

Uninstall Adobe Acrobat Reader and re-install install the Adober Reader XI.

It seems that Quickbooks Pro 2013 is not accepting Adobe Acrobat Reader.

Hope this helps!
Nenia
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I had read that the QB is not compatible with Adobe Reade...

I had read that the QB is not compatible with Adobe Reader DC. Ok, where can I find an older version of Acrobat without buying it??? I don't seem to have the older version(s) on my PC anymore.
And when is QB going to get compatible with the DC version - c'mon QB, don't let me down!
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I just downloaded Adobe 11 here, and I was able to view p...

I just downloaded Adobe 11 here, and I was able to view pdf files in QB16: <a rel="nofollow" target="_blank" href="https://www.adobe.com/support/downloads/thankyou.jsp?fileID=5519&ftpID=5507">https://www.adobe.com/s...>
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Many thanks!!!

Many thanks!!!
Frequent Contributor **

Foxit reader also works and is free.

Foxit reader also works and is free.
Not applicable

Thanks Graceman and everyone. I can use Foxit If I go to...

Thanks Graceman and everyone. I can use Foxit If I go to my tax form history file but I could not make it work when I would just click on the .pdf within QB. Meanwhile, I did d'load Adobe XI. Still the same as above, could not open files from QB directly.  I am working in QB 2012 ( not good, I know), 2014 and 2016. Yesterday, a miracle happened. I was in 2016, clicked on the .pdf and it opened from within QB. I really don't know which of the above made it work but I am finally in a position where I can move all of my clients into 2016 and maybe that's (part of) the answer. I burned a lot of daylight with all of this. I am happy it's working but frustrated with QB that it even happened, fwiw.
Not applicable

I was having the same problem.  WHen I switched my defaul...

I was having the same problem.  WHen I switched my default program for opening PDF's from MS Edge to Adobe Reader Quickbooks would then display/print old reports.  Hope that helps.

(To check/switch your default programs go to "Start"/"Default Programs (or Apps)"

Frequent Contributor **

Just look for adobe X1 from adobe its free and still curr...

Just look for adobe X1 from adobe its free and still current do not use DC version or download foxit QB will work with that for reports.